Western Mass Heating, Cooling & Plumbing, Inc. - HVAC Contractors in Western MA
Main, Haydenville, MA

Western Mass Heating, Cooling & Plumbing, Inc. - HVAC Contractors in Western MA Reviews

4.9 stars based on 33 reviews

Featured Comments:

• B

  Barbara Beaudoin

  5.0

  The technician, Chris conducted a thorough and excellent diagnostic servicing of our two gas heating furnaces following the receipt of a report from Hurley David that we had cracks in both heat exchangers. We were told by H&D that they needed immediate replacement. We were required to sign liability waivers if the heat was left on. We contacted Western Mass Heating and Cooling which was a recommended authorized dealer for Trane Corporation the manufacturer of our heat exchangers. Chris arrived within 48 hours of notification and conducted a 3 hour service. He identified several areas which the H & D service had missed: including cleaning the supply ducts, drains and intake pipes all of which required cleaning and leveling the exhaust pipes. Chris conducted a combustion test on both systems & confirmed they were running properly and correctly without any evidence of cracks. We were immediately relieved and we saved over $ 4,000 thousands of dollars of H&D labor estimates without parts. We highly recommend Western Mass Heating, Cooling & Plumbing for their professional, objective workmanship and diagnostic servicing.

  ---

  Response from the owner

  Barbara, thank you for your review! We pride ourselves on doing business the right way, fair and honest. It is very gratifying to read a review like yours! Thanks again!

• C

  Chris Morgan

  5.0

  Top notch! Amazing employees, all of them from the office to the person that shows up in their truck. Extremely professional, clean, knowledgeable and nice. I use them for my everyday maintenance and a few times for emergencies (showed up Extremely quick and with a smile, not grumpy like most emergency call people) I will continue to use this company for all my needs they offer. The thing that impressed me the most about this company is they don't just send anyone to your place, they ask your problem and send the most qualified person they have in that area of expertise. Keep up the good work!

  ---

  Response from the owner

  Chris, it has always been a pleasure! Thank you for your review and continued relationship with us!

• S

  Stephen Reynolds

  5.0

  Western Mass Heating and Cooling delivered an excellent system in our new home. It has performed flawlessly and efficiently over the past year and a half of ownership. Today we had them come back for a yearly service and cleaning. The service was done with the utmost care, cleanliness and professionalism. Thank you.

  ---

  Response from the owner

  Hi Stephen, thank you for your continued relationship with us and your review!

More reviews (2)