Western Carolina Plumbing & Drain
Cove, Waynesville, NC

Western Carolina Plumbing & Drain Reviews

4.6 stars based on 46 reviews

Featured Comments:

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  Chris Rapillo

  5.0

  Starting with the phone call to Western Carolina plumbing, I have nothing but good things to say. Karen in the office was pleasant and very helpful setting up my appointment. Cliff gave me a courtesy call on the way, he was on time exactly as we had discussed… Cliff was professional, courteous, knowledgeable and fixed my problem very very quickly.. He also told me some things about my home that I wasn’t aware of. So that was a positive learning experience… Overall, it was a pleasant experience and I will definitely be using these guys again should a problem arise. I highly recommend!!!!

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  Response from the owner

  Thank you so much for your kind words. Cliff has been with us for almost 20 years and now his son works for us too. We look forward to serving you in the future.

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  Tiffany graaff

  5.0

  I had a plumbing emergency when a pipe burst and started flooding my carport. western North Carolina plumbing and drain Was able to get me into their schedule when others were not. Steve came out and not only fixed the problem, but showed me how in the future I could prevent some thing like this from happening again. He took his time and was easy to deal with. These guys are professional. I will have water tonight because of them, Can’t get any better than that!

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  Response from the owner

  Thank you for your kind words, Ms. Graaff. Steve has been with us for almost 20 years and he is a valued employee. We look forward to serving your needs in the future.

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  Susan O'Day

  1.0

  We had two toilets that would not flush and water was coming out under the base. Steve came up and got everything unclogged. That was $176. That was fine. Then 6 days later one of the toilets clogged up again and water came out under the base. So I called Western Carolina plumbing again and asked them to come check it out. They did and he flushed the toilet many times and said there was nothing wrong. That's fine except that they want to charge me $100 for the repeat call. I am not convinced that this toilet won't stop up again and push water out under the base of the toilet. It is not normal for a toilet to do this. Someone called me from Western Carolina plumbing and ask my address to send the bill to. He was not nice. I told him that it was the same problem and I did not think there would be a charge for the repeat call. He said well the guy came up and there was nothing wrong so you owe us $100. I know of another instance where they overcharged someone and did not give them their money back. Don't use this company.

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  Response from the owner

  Ms. O'Day, I'm sorry you were not pleased with our service today. Once the tech got to your home and repeatedly flushed your toilet and saw no blockage, you told him that it only stopped up sporadically. Perhaps, it would have been better to wait until it stopped up again. You definitely have a problem since it continues to happen. You don't think you should have to pay but I don't think I should have to pay a tech to come to your home free of charge. Let's agree to disagree.

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