West Maintenance, Inc
Kennedy, East Moline, IL

West Maintenance, Inc Reviews

3.5 stars based on 11 reviews

Featured Comments:

• R

  Rachel Lopez

  1.0

  We have had a horrible experience with this company, which began back in October 2021. We were experiencing issues with our furnace kicking off. They sent a contractor who told me it was my smart thermostat causing the issue, we went ahead and troubleshooted through the steps. It was not the thermostat because the furnace continued to kick off after he left. He came back for his second visit the same technician told me again it’s just my thermostat. By the fifth tech visit we have a new technician who did determine that we had a cracked heat exchange & the furnace had been exhausting back into our house. By the sixth visit we had plans to get it replaced. So here we are Jan 4, 2022, with 0° weather today &predicted -9 tomorrow. The install was supposed to happen today. West maintenance claims the company they ordered the furnace through ordered the wrong part. So instead of trying to call around to other local companies to get a new furnace, they told me and my family to wait till Friday. So now we are supposed to continue without heat for -9° weather. That was their solution. Obviously, this isn’t acceptable, so I called around to another local company who is able to come the same day and install a new furnace. I highly recommend you do not work with this company.

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  Oscar Herrera

  1.0

  Had furnace go out about 3 week ago, took them 1 week to come out. figured no problem it's getting cold they will be busy. They came out Tuesday and was told they need to order parts they did not have in stock. He told me Monday they will come back and install. Monday came and no part no phone call I called them that Tuesday and she did not have update. They finally came out Saturday and he said still not fixed to trying using it but if still not working at all to turn off. I was like what I thought u fixed it he said no he will need to order another part. At this point the furnace was acting the same way as before like what he replaced was not the failed part, he must have taken guess and did not work. He said he would order parts took till wen. To get part but they are to busy to come back till end of week. now I have to go without heat though the holidays. I was more than patient with them, till now since it has been 3 weeks and they could not fix furnace correctly the first time.

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  Lance B

  1.0

  West Maintenance is one of the worst companies I have ever done business with. They did not start the work on time and did a horrible job that later had to be fixed by another local contractor. While working at our property, one of their employees also damaged some equipment and never took any responsibility for the damage. The owner/manager named Troy completely denied everything and demanded I provide proof. They also charged us for services that they never rendered. Troy also repeatedly lied to me on many occasions. Extremely frustrated and disappointed from start to finish. Don’t pay them until you do a final walkthrough yourself. Stay far away from this company!

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