Watson's Plumbing & Heating
Bouzarth, Aberdeen, MD

Watson's Plumbing & Heating Reviews

4 stars based on 23 reviews

Featured Comments:

• M

  Monica Glumm

  5.0

  Watson’s has been my plumber since I built my house in 1980. They are reliable and trustworthy…a contractor with whom I’d feel comfortable in leaving a house key. They stand by their work which is always high quality. They honor appointments and scheduled times. I’ve tried other plumbers thinking it would be a good idea to have a fallback in case Watson’s was booked. My most recent “test case” was a complete disaster (although recommended by some folks who subscribe to Next Door). Norm Watson made sure my problem was resolved along with the anguish caused by this unscrupulous plumber at no cost to me for time or materials. I highly recommend Watson’s Plumbing.

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  Response from the owner

  Thank you for taking the time to leave us such a positive review, we are always happy to help.

• D

  Danyon Kirchner

  5.0

  Spectacular company who cares about their customers. Scott was out to service our water treatment system and I couldn't have asked for a better, more caring tech. I would recommend them without hesitation and will use them again in the future for certain. A+ customer service and outstanding service technicians! Update: I had to use them again for a leak and once again, Scott was top notch. I will continue to use them as needed, great company!

• C

  Carlotta Trotman

  1.0

  On August 4, 2020, I noticed water in my basement. I contacted this company. I then contacted my home owner insurance company. After the plumber (Justin) contacted me to tell me that he was on his way, I told him not to worry because the insurance is sending someone. Justin ( the plumber) told me that the insurance company won’t fix the problem, they will only assess the problem. I said ok fine come on by. Justin came in with his muddy shoes and open his binder, looked at what was written on there and quoted $765. He went downstairs and said it was my sump pump. I also noticed that there was no water in the sump pump area. He did 5 minutes of work. I asked him how long sump pump lasts, he said 10 - 15 years. I said my sump pump was replaced about 3 years ago. He said you have a Home Depot special. He gave me a receipt that states Install new Zoeller sump pump with 3 year warranty. Install new check. I’ve subsequently called Watson’s Plumbing and Heating Co for a proper itemization of what was done to include cost of labor and they refused to give it to me. I’ve checked the sump pump and it is .3 watts. Not sure if .3 watts of power sump pump is worth $765. I am questioning their flat rate of $765 especially given the power of the sump pump. I am also questioning the fact that my sump pump was the issue. Justin took away the old one.

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