Waterworks Plumbing, Heating & Excavating
Airport, Drums, PA

Waterworks Plumbing, Heating & Excavating Reviews

4.5 stars based on 15 reviews

Featured Comments:

• K

  KEN W

  5.0

  Very polite and professional. Showed up on time and went to work immediately. Took the time to explain exactly what they were going to do. These guys are very knowledgeable. Nothing to clean up when they were finished. The area was spotless. Michele, who works in Clerical Operations, was invaluable. By phone or by email, she was available to answer all questions and provide us with the details of our project. Would not hesitate to recommend Waterworks Plumbing or use them again.

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  Response from the owner

  Thank you and we appreciate your business and look forward to working together again.

• N

  Nikki Allen

  5.0

  Joe is very friendly, knowledgeable, patient, and efficient! He's been to our house several times for a few different plumbing reasons and always completes the repair/installation efficiently, and answers any questions. Appointments are made quickly within a few days of calling, and I am provided an arrival time window as well as a phone call when Joe is on his way. Very professional service and we will continue to use! Highly recommended!

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  Response from the owner

  Thank you for your business we appreciate it. Let us know if we can be of service in the future.

• A

  Annette Gurba

  1.0

  Had a water leak outside per the water company! Used Home advisor and this company responded right away. Well needless to say went downhill from there! Came and looked said he would do it. Long story short, kept giving me the run around due to weather issues, which both days he cancelled no rain or snow happened, then equipment issues supposedly, then he wanted me to get a water detection leak company to come to make sure the leak was where they said it was which cost me $325. Either way it needed to be done! Called a few times to get a reschedule date and they’d get back to me! This went on for 2 months or so!!!! Finally, I had enough and cancelled! Wasted my time and money and should be reimbursed my $325!!! Called a guy from my area and after his other jobs came and did and only took him about 3-4 hours!!!!

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  Response from the owner

  We sincerely apologize for the inconvenience. When scheduling excavation repairs we try and go by what the forecast is calling for due to the repair involves bringing in a 9000 pound machine onto your property we don't want to cause any damage due to soft wet ground. Unfortunately we suffered some mechanical problems with our equipment that caused further delays. We feel leak detection is always the best route when dealing with a leak that is underground as it will tell us exactly where the leak is and how deep it is and other important information pertaining to the repair. Again we are sorry for the inconvenience.

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