Waters Electric Inc.
Main, Norman, OK

Waters Electric Inc. Reviews

4.5 stars based on 37 reviews

Featured Comments:

• J

  James Bass

  1.0

  Had them to come out to install a wall plug 15 feet from our electric panel. They took about 20 minutes, cut one hole in the wrong place and covered it with a plate. Then they installed the plug on the wrong wall which is also the wall they cut the extra hole in. Then they send a bill almost 2 months later charging for 2 wall boxes and $159 for labor. Who charges $159 for 20 minutes of labor and thinks that is in any way fair especially when they didn’t do what the customer asked the way they asked. Would not recommend this company to anyone.

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  Response from the owner

  James, we appreciate you bringing this to our attention. We take these matters very seriously and will be contacting you immediately to resolve this issue.

• M

  Mason Jager

  2.0

  Wanted to support local, however, they are way more expensive then other places and charged a 25% “restock” fee on a lighting fixture (still in its box) I couldn’t use in my home and could be returned to the manufacturing company for free (after we were forced to call and ask). Only after we called and went on the manufacturer’s website did we find the fixtures to be 10-20% cheaper. I don’t recommend unless you need something small and no where else has it. It’s a shame too cause rather than going to a local company now I am forced to go to Home Depot or Lowes where I can get value for my money. I have no trust in this company after what feels like a scummy money grab. Do your research before going here, I learned my lesson.

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  Response from the owner

  Hi Mason Jager, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. If you decide to give us another chance in the near future, I am sure we will definitely win you back.

• O

  Onur

  3.0

  We had used Waters Electric in the past for installing recessed lighting at our house and we were very happy with their service so we called them to get a quote for running a low voltage cable (a single network cable where we provided the cable) through our attic. We got a quote that was more than what we expected, but given our positive experience with them, we decided to go with them. The installation was easy, the gentlemen who came used existing TV cable outlets to run the cable, and didn't have to cut a hole in the wall. They got a call from the office saying that they were expected at another job so wanted to leave before completing an item that was on the quote, and I had to remind them to complete it. They were done within 1.5 hours, and they told me that they need to leave but someone will come next day to replace the Cat6 plate they used. (they didn't have the right plate with a single outlet, so they used a plate with two outlets). Next day someone dropped by to replace the plate, and I asked him what the hourly rate was and how the quote was calculated. He told me the numbers, and the quote was for a 4 hour job where the whole job took hour and a half. When I asked him how he feels about it, he told me that this happens. He couldn't have anticipated that the job would go so smoothly, and most times there are obstacles they need to work through. I understand that explanation, things do not go as planned most of the time, but we ended up paying over 2 times of the actual hourly cost and there should have been an adjustment. Instead, we got a dismissive answer and the full invoice. This has shaken our confidence in them. We are not sure that we will directly hire them anymore, we will definitely shop around.

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  Response from the owner

  Onur, We appreciate you bringing this to our attention and apologize for any inconvenience this may of caused you. We can understand your frustration. Sometimes jobs do not take as long as we anticipate, and sometimes they take longer. Either way we stand behind our quote. We try our best to be fair with all of our great customers. We appreciate you giving us the opportunity and hope you choose to do so in the future. Sincerely, Waters Electric

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