Walter Smith Plumbing & Heating
Weeks, Edgartown, MA

Walter Smith Plumbing & Heating Reviews

3.4 stars based on 8 reviews

Featured Comments:

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  susan balaban

  1.0

  WSP has been winterizing our house and acting as our plumber for over 25 years. Last year they came to fix a problem with our sink and when we came home, the sink was cracked with a note on it saying "do not use." When I called them to find out what happened, they claimed the sink was cracked beforehand. It was not. When I pressed them on it, they were incredible disrespectful and nasty (as another reviewer noted) and at first refused to replace the sink but finally did replace it. Then, when we called them the next time for plumbing work, they told us they were firing us.

• J

  Joel Graves

  5.0

  If you are lucky enough to have Walter Smith address your plumbing/heating needs you are in for a very professional and prompt service experience. They have the most amazing service techs and even in an emergency situation can and will address and fix damn near any problem your pipes can dream up.

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  Jason Gruner

  1.0

  Been customers since 1983. WSP roughed our house in 1983. Over the years they replaced water heaters, faucets, shower valves and a renovation of kitchens and baths and a few well pumps. In addition of turning on and off plumbing for 30 plus years Always paid our bills on time etc. To be clear the plumbers and technicians that have performed work ALWAYS were professional and performed perfect work. I noticed after 2010 though it changed for the worse in regards to prices and service from the two women answering the phone As an example in 2009 I asked for a hose bib to be installed. To my surprise I received for $595.00 bill for a hose bib? In my younger years I did plumbing. It would take me an hour to do one hose bib a ball valve, a couple 90’s a union and a couple screws. Add an hour of travel time? That’s easily a $500.00 mark up on labor and parts. This past Monday I received a call from my tenant advising that the outdoor shower was running and wouldn’t shut off. So I called my caretaker he shut the outdoor shower off. I called Walter Smith plumbing. To say the woman that answered the phone had a God Complex would’ve been an understatement. When she told me “ maybe next week they can go to Chappy and fix my shower”. I said I’ve been a customer for 36yrs can you go out tomorrow or the next date? The God Complex woman actually said “ your Not our only customer “. Imagine saying that to one of your customers or being speaking to someone ? How dare I question the great office God lady( two of them ) that I find it unreasonable to maybe get my outdoor shower fixed 7/10 days after I called Anyway My experience is not isolated. myself and my neighbors also had our homes built around the same time. The plumber that came out the SAME day to fix my shower worked at WSP for 7 years and said the two women in the front office have a reputation of being nasty and rude to customers. Parting piece of advice ladies. Never Martha’s Vineyard. You would be terminated in Falmouth or Alexandria VA etc for speaking to customers in the manner you have obviously enjoyed over the past decade.

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