Walmart Supercenter
Quaker, Lubbock, TX

Walmart Supercenter Reviews

4.1 stars based on 2737 reviews

Featured Comments:

• S

  Soccoro Diaz Diaz

  5.0

  I'm ALWAYS being WELCOME with a smile and my bby Măra (service dog) ALWAYS we are treated with respect and help us with whatever we can't find

• K

  Kate Turner

  1.0

  Up to this point I have preferred this Walmart to any of the others in Lubbock. I've always found good deals and the Curbside Grocery Pickup was very convenient. After last night, however, I will no longer be utilizing this service through them. I placed a grocery order to be picked up between 6-7pm. My Hubby went to pickup the groceries and after checking in through the app, he sat there for over 20mins. I called the number listed on the sign where he was parked three times and there was no answer. Finally I called the store, I was put on hold. I finally hung up and called again, by this point we were both frustrated as it was close to 8pm. He decided to go in, he was directed to the Pickup Door and after knocking several times and being ignored by the very rude employee, she finally answered. He told her the situation and she told him 'they were running behind and to come back in 20mins.' This is after I received a text saying the order was ready for pickup! He left and came home. I cancelled the order and we will not be using this service again. I attempted 9 times to reach a manager today and the line just rang finally disconnecting each time. I understand that many stores are short-handed. I understand that orders get backed up, but is it to much to ask that you communicate that with the customer who is spending their time and money at your store?! A simple phone call, text or update would've sufficed. As it is we spent over two hours waiting for groceries that we never got. We will be taking our business elsewhere for Grocery Pickup from here on.

• J

  Jonathan Vorheis

  5.0

  Derry and Xavier in the Auto Care Center were a great help today! Derry did an awesome job on the headlight restoration making the whole car look brand new. Xavier checked us out and even called us back on an item we left on the counter. Outstanding customer service both guys are a necessary asset to this store. Hope to do business with them soon.

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