W.L. Staton Plumbing, Heating & Cooling
Virginia, Annapolis, MD

W.L. Staton Plumbing, Heating & Cooling Reviews

5 stars based on 406 reviews

Featured Comments:

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  Nancy Williams

  5.0

  Outstanding service. Technicians were prompt; called ahead of arrival. I received a call the day before to confirm they had the correct address, phone number and time of arrival. I was impressed by that extra effort to ensure they had the correct information for the service call. I was very pleased with the efforts made by the technicians to ensure everything was working properly before they left and that I knew how the new thermostat works; explained how my heat pump works in very low temps; were able to answer clearly all my questions. Entered my home using appropriate Covid protocol and booted their shoes to protect my carpet, which I appreciated. Very personable and polite as well as professional. I will definitely recommend them to anyone who may need the services they provide.

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  Response from the owner

  Nancy, Thank you so much for the great review and the 5-star rating. We do try to be as careful as possible to make sure you know when we will be arriving and to ascertain the problem and fix it as quickly as possible. We also try to make sure we don't track anything into the house and, of course, follow Covid protocols. We appreciate that you will recommend us in the future, We put a lot of pride in our HVAC and plumbing work and hope you will tell your neighbors about us in the future!

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  R C

  5.0

  We’ve been using W.L. Staton for several years now and they’ve been consistently excellent. They’ve been to our house 7-8 times for a variety of things, ranging from the installation of a new water heater to repair of a garbage disposal. We’ve been very pleased each time. We’ve always found it easy to make an appointment and they’ve always been on time and very accommodating (and very honest - I never felt like they were trying to gouge us). Their plumbers are all quite knowledgeable and easy to work with. We’ve had James and more recently Joe B. Joe is very courteous, professional, and highly skilled. I’ve referred Staton to several people and will continue to do so. I highly recommend Staton to anyone wanting an honest, well run company to take care of their plumbing needs.

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  Response from the owner

  RC, We couldn't have asked for a better review, THANK YOU! It makes us so proud to get reviews like yours because we care so much about our customers and our quality of work. We really appreciate when our customers notice that and the fact that we have come out to your house 7-8 times to address issues really shows your trust in us. Remember, we'll always be here for you and thank you for referring your friends.

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  Razor Razor

  5.0

  Great company to work with. Extremely responsive. Jack the HVAC service manager came out to my home to make sure the installation was going smoothly. Richard and Santos, the technicians were professional and made multiple trips to my home to fine tune the system. Clean install and they used top quality equipment. Will absolutely use this company for future maintenance and any other issues that come up.

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  Response from the owner

  Thank you for the 5-star rating! We appreciate it.

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