Velocity Rooter and Plumbing Services
Ditman, Los Angeles, CA

Velocity Rooter and Plumbing Services Reviews

4 stars based on 4 reviews

Featured Comments:

• K

  Kristin A

  1.0

  After broken promises to return to finish the job they started, this company took my money, didn't finish the job, left my bathroom in really bad shape, and won't return my calls or texts. Eduardo came with his assistant to our home to look over our bathroom and go over the work we wanted. Eduardo told us through his assistant who was translating for him, that to do the installations, replace the drain pipe into the wall, and replace the water shut offs behind the sink, would cost $525. It seemed like a very fair price, so we agreed. He also said that the tub and shower faucet combo we were planning to order wouldn't fit the existing plumbing, so he asked me to send a few other options so they could pick the one that would work best. I texted 4 tub/ shower combos, and he chose one for me to order. After I had the things we had discussed I order, we scheduled a time for the installation. Eduardo came an hour late with his assistant to start the job, and left him to prep the area while he said he was going to get supplies. He returned in a very unpleasant mood, and his assistant told me that the existing stems in the shower for the hot, cold, and bathtub to shower diverter, were the wrong length to fit the shower / bathtub combo I had ordered, and so Eduardo was going to go back to a plumbing supply store to look for different ones. I was sympathetic and apologetic because he was very angry, but I reminded him that I had changed my plan and ordered the combo he had told me to. When I checked in to see how it was going in the bathroom, I was told they were almost finished, but I pointed out that the handles in the shower and the bathtub faucet were not flush with the tile and looked crooked. I was told that it was because the valves behind the wall were the problem and that they were still working on it. I pointed out that the water supply hoses behind the sink looked really long, and I was told they were planning to put shorter ones in. I pointed out that the plates to the hot and cold shut offs were the same rusty broken ones they said they were going to replace, and they said they were going to change them. I pointed out that the same rusty drain pipe was there, and I was told that unfortunately, even though they'd said at the estimate they could change that, it couldn't be changed after all, but that he could put some kind of sleeve over it to make it more attractive. It felt like a manipulative good cop - bad cop routine with Eduardo's assistant saying they would fix everything I was asking about, but I believe Eduardo had no intention of finishing the job he had agreed to. At 6pm we were told they had to run to another job to install a toilet, but that they would come back later that evening or in the morning to fix the things we were unhappy with. They also told us we owed them $600 and needed to pay right then. We responded that we had only agreed to $525 and that they hadn't finished what they had agreed to for that amount. Eduardo started yelling and cursing in our front yard about how he had had to drive all over looking for stems for the shower (for the combo that in reality he had asked me to order). It was very intimidating and aggressive and I wound up sending him a Zelle transfer on the spot for $540, with the agreement that he was going to return to fix the problems. They never returned, they wont answer my calls or texts, my bathroom needs a real plumber.

• J

  Josie Elliott

  5.0

  Velocity team of 5 showed up to solve my plugged toilet problem before everyone else and they not only unplugged the linen but also helped finding the root cause. They were professional, effective, and reasonably priced. I would call them again for future plumbing needs. Picture of the plumbing camera showing a big piece of wood in my pipe.

• N

  Nico Dregni

  5.0

  super responsive and good communication. they do cash, cards, and check. recommended!

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