Val Gross Blue Mills Plumbing
23rd, Independence, MO

Val Gross Blue Mills Plumbing Reviews

4.6 stars based on 45 reviews

Featured Comments:

• R

  Robert Zimmerman

  5.0

  My main septic tank line was plugged up with tree roots and the service tech made short work of unplugging it. Would highly recommend this company to everyone.

• J

  Jennifer Abundis

  2.0

  Initial plumber had difficult time snaking drain. What he said should have taken 10 minutes took two hours. Possibly the snake was not making a turn in pipe snd I understand that. However, he then went to the clean out (?) place in the basement and ended up cracking it. He literally said to me, “I shouldn’t have tried to go up the pipe,” and “I turned it one time too many and it cracked.” Then, he had to call “ his boss” to bring the new part. I happened to be looking out the window when he turned the corner into our cul de sac , driving fast, fishtailing with a snow blade ( up) on his truck and slammed it into park in front of our driveway. They worked on sawing off that part from another pipe at the back of a van. Not sure what that was about. After a lot of back and forth, it was fixed and he said the drain/ snake problem was magically fixed in a minute. I was billed for 2 hours of labor AND the part replacement. I questioned it and let my dissatisfaction known about the whole experience, but there was no compensation or even an apology. Before doing a google review, I did do their own review, giving them a chance to call for discussion. I have not heard from the company. Watch out for kids in your neighborhood if Barry comes down the street!

• D

  DERRICK CLAUSEN

  1.0

  I am giving 1 star due to exorbitant billing and lack of professionalism. I have hired this company before and was pleased. I believe there must have been a change in ownership or management since that time. They were hired to install 4 bathroom sink faucets which we purchased. They showed up only slightly late and the one who seemed to be in charge immediately told me about guy should be coming to relieve him during the job. In the meantime, the one who seemed to be in training (spent a lot of time asking questions) was left alone while the other left to get parts they did not come equipped with. They were in my home for 3hrs 45min and charged $660 for the work of "2 guys". The invoice was left on the counter due to me having to go into a web meeting since the install of 4 faucets took much longer than I expected. We found a leak on one faucet that night. My husband called the next day to report the leak and discuss the bill. He was told they could pick up the charger they left immediately but couldn't fix the leak until Monday (this was Thursday). The man he talked to told him we were lucky because he could have charged us for 3 guys. I couldn't believe that was his response since there were NEVER 3 guys working at any given time. There was hardly 2 guys working at a time due to the one needing guidance every step of the way (I don't mind this until I get charged by the hour for it). This company does not offer veteran discounts, but that's to be expected considering their other practices. They did return on Monday to fix leak and harass my husband for payment. We opted to file BBB complaint which they had not responded to for 3 weeks at time of this review. We further opted to hold payment for 30 days as indicated allowed on invoice. We decided to give them the opportunity to make this right and not review them until the time they didn't respond and payment was due. They haven't responded and we are mailing payment today.

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