V & H Heating and Cooling
Carrollton, Woodlawn, VA

V & H Heating and Cooling Reviews

4.5 stars based on 61 reviews

Featured Comments:

• J

  Jeannie Holderfield

  5.0

  We have been customers for over 25 years and never had a bad experience. Our furnace motor went out during this snowstorm on Sunday. By Monday morning they were here cheerfully replacing it. The technician was skilled, quick and thorough. Office personnel was also professional and responsive. As long as they are in business, we will be customers.

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  Joanne Truong

  1.0

  Hired them to service my oil heater. Tech came out found that I had water mixed with my oil. Tech was super nice and corruptive. Called the office and they agreed that they would have me pay after they came back out to finish servicing my heat pump. Tech understood I paid 500 for oil and that it was going to take a little bit before I could pay to get new oil and have ruined oil pumped. I get a call from an office person demanding money and demanding my credit card number to pay. I tried to talk to her and figure out what happened. She hung up on me and I called back to talk to the owner. It took 6 tries before I didn't get hung up on. A manager calls me back and says that is our policy that we charge after we finish the service in events like these. So to my understanding they will come back out and finish the job and I would pay them 35 bucks from the last time they came out. I called to schedule the servicing and they say you need to pay this invoice first. I tried to ask what happened and got the same issue I need you credit card and this bill paid now. I inform the lady I no longer need them to service my furnace. She hangs up before I could pay. So I call back and get the same rude lady. Horrible clustered service from office staff. I will never use them again. I wanted to support local business but will not when they treat their customers like this.

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  Nikki Grimm

  4.0

  Can Not speak on the quality of their work due to the fact that they never showed up. Twice I called and they promised to come. Both times no one ever showed up and didn't have enough respect for my time to at least call me and let me know they had no plans to come. Definitely do not recommend them if you need someone to actually show up. ** UPDATE After another attempt the owner showed up promptly (same day as called)and completed thr service. Quickly and Efficiently

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