Universe Home Services
Merrick, Seaford, NY

Universe Home Services Reviews

4.8 stars based on 3054 reviews

Featured Comments:

• r

  richard sinclair

  5.0

  They were excellent with the installation. Everything came out great their workmanship was excellent and they were very neat . Would highly recommend this company for any type of service. I had ductless a/c installed and couldn’t be happier. I have used them in the past to install a new gas furnace and also was very satisfied with that installation

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  Response from the owner

  Yipee, Richard! Our team is so appreciative of the time you took to leave this feedback. We thank you for continuing to make us your partner in your home projects, and can't be happier to hear that your ductless A/C installation was seamless. Recommendations from customers like you are what we strive for and we sincerely appreciate your kind words and amazing support.

• A

  Andrew Galeno

  5.0

  Service was flawless. I can’t say enough about the service call I received from Eric and his crew. I would definitely recommend this company. My next appointment was as good as the first one. They installed my new Hot Water boiler and base board heating the crews were very neat and clean up after their work was done. I would like to say thank you to Joe in sales, Will in installation and his team and Nick in plumbing and his team and to their manager Tom who worked with me on scheduling the appointments through this difficult time. It pleasure doing business with this company and I would highly recommend Universe. Ty

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  Response from the owner

  We're so happy to see that you had a 5-star experience with our entire team, Andrew! Thank you for letting us and the community know that the services performed met your expectations. Your recommendation couldn't come any higher, and we are so grateful for your vote of confidence. We genuinely appreciate your trust in us and look forward to serving you for many more years to come.

• D

  Dan Sarrosick

  3.0

  The team that did my boiler install was awesome! They were knowledgeable, friendly and efficient. It was a great job. 5 stars for the work. A big selling point of the new boiler is an included service contract. But I already had a service contract (400 bucks a year!) so you'd think they'd credit what I already spent on the contract towards something else but no! Apparently 4 of 12 months left on my contract means they just take my money and leave me hanging. It's really disappointing to see Universe would take a happy 20 year long customer and turn the experience so negative over a few bucks.

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  Response from the owner

  Hi Dan, and thank you for taking the time to share this feedback. Although we are so happy to see we were able to provide exceptional service in your installation, we do regret to see your feedback regarding the remainder of your contract with the previous boiler. Your long-time relationship with us means everything, and we sincerely do not want to take your trust and confidence in us for granted. Please do contact our team at your earliest convenience so we can learn more and work to make things right!

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