Universal Plumbing Co.
Linwood, Shreveport, LA

Universal Plumbing Co. Reviews

2.7 stars based on 122 reviews

Featured Comments:

• M

  Mikayla Anderson

  1.0

  Universal plumbing has been one of the worst customer service experiences I’ve ever had. We moved into our new home October of 2021. Shortly after we experienced flooding in our guest bathroom and sewage coming up from the bathtub. We have a Home Warranty Coverage plan and they were out to our house 3 times and still couldn’t fix it. Not only that- but we had to pay an additional $200 for them to go on the roof. And before the owner decides to write a passive aggressive comment- YES we understand our home warranty doesn’t cover that. We were fine with paying the $200 fee- as long as it was fix…. It never was. After explaining the situation to the owner on the phone, he said “there will be no refund”. and “you may have to pay an additional fee if we have to unclog the sewage again” I’m sorry- you never communicated the problem of what was going on in the first place. The owner then proceeded to tell me I SIGNED A NOTICE. Which I requested a copy of- he said they could be mailed to me…. 3 weeks later NOTHING… BECAUSE I NEVER SIGNED ANYTHING. STAY AWAY FROM THIS COMPANY. They will do ANYTHING to get your money!!!!

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  Response from the owner

  Thank for your feedback and we understand it is frustrating to move into a home and have plumbing problems. After reviewing your services, we do see that you did have recurring stoppage issues at your home over a period of time. Your home warranty company does have a warranty period on workmanship which is in your contract with them. Our crews did pull out non-flushable items out of line on some of the visits. Each time we left the home, all drains were flowing. Each time we visited your home, there was signed work order which is standard protocol. These were put in the regular mail to you at your request. We are also happy to scan and e-mail them to you if you provide an e-mail address. We did offer to clear the line one additional time for you at no charge even though the warranty company was not going to cover it as a courtesy to you.

• E

  Ernest Blackstone

  1.0

  To anyone that use this company be very cautious and cover your tracks. Make sure you oversee everything they do by taken pictures before, while they’re working, and when they’re done. The lady in the office with brunette hair is super rude and arrogant and Unprofessional. I have American home shield, and Universal plumbing manipulated me. They try to get over by saying that I did not have coverage for access point To repair a pipe. My contract states that I do. Universal plumbing also try to charge me an extra $200. When calling American home shield to verify, universal plumbing took back what they said and then said they don’t need to break anything out to fix the problem. When repairing the pipe they dropped a lot of debris down the whole causing my drain to clog. Not knowing when I took a shower the water backed up and went all over my kitchen floor ruining my brand new kitchen cabinets. Universal plumbing refused to speak to me or take responsibility to unclog the drain or to compensate me for my cabinets. I have found the suit with them with the Better Business Bureau and the Attorney General’s office next up is a civil suit I advise anyone that uses this company if they have poor experience to definitely report it this company should not be in business it is not a business it is a scam!

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  Response from the owner

  Thank you for your response. We completed the replacement of a pipe in the wall that was cracked. If you have a stoppage issue or shower leak, your warranty requires you to place a claim for that to be investigated. We are happy to return and check it out once the proper paperwork is submitted with your home warranty company. We do not determine what is covered. We simply call in to their authorizations department and they make us aware of what they are covering to do. Please reach out to your home warranty company with any questions or concerns regarding charges or procedures regarding their claims.

• D

  Danntionnette Websterupping 56l6l07

  2.0

  The plumber came out to my residence to fix the hot water in my shower and my toilet. After he left the heat water would no longer work, so I called the company back to turn the hot water back on. Instead of them coming back out to turn my hot water on, the company told me I had to go back through my home warranty and pay another $100 just for them to fix something they did. I'll be calling my home warranty company and if they don't have another plumbing company that they use, I'll drop them and find another service.

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