Trouth Air Conditioning & Sheet Metal
Whitaker, Sulphur, LA

Trouth Air Conditioning & Sheet Metal Reviews

4.7 stars based on 121 reviews

Featured Comments:

• l

  litson jose

  5.0

  Good service. Because of 2 hurricane and all disaster we where not able to schedule the 2 free clean on AC unit, but they kept their promised 2 free cleaning services even after the 1 year installations period without me reminding them. Good Value and integrity.

• R

  Richard Browning

  1.0

  Called to have someone come out and diagnose what was wrong with my outside unit, gave the proper information that this was WARRANTY work to begin with. Technician explained that they do not do warranty work and said what was wrong with system, said it was $100 for his service call out and $250 for repair. He left with the payment of $100 and claimed we told him not to fix problem. Called their customer service and they said I would have to deal with my home warranty company to recoup my money. I will never use them again. The customer service knew that it was going to be through warranty work and screwed me out of $100.

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  Response from the owner

  Sorry this happened Richard. If there's anything else we can help with please give our office a call.

• K

  Kane Jacks

  4.0

  Called Trouth when my aunt and uncle's air conditioner went out. They are in their 70s with medical issues including copd and the temperature quickly hit 80+ inside. The service department rep had no concern for them and said someone would be out but have no indication as to when (this was 9am). It took three more calls for someone to get there and that wasn't until the next day. I would give them to stars of not for the service technician. He was extremely helpful. Diagnosed the problems within minutes (blower was burnt out). He was exceedingly polite and knowledgeable. It would not surprise me to know that the techs keep this business afloat.

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