Tropical Heating & Cooling
Connecticut, Niagara Falls, NY

Tropical Heating & Cooling Reviews

4.9 stars based on 211 reviews

Featured Comments:

• M

  Mark Brandy

  5.0

  A week before Christmas I notice the heat didn’t come on. I called Tropical on a Sunday morning. A tech came out to my home and inspected my furnace thoroughly. Unfortunately the heat exchangers had cracks in it and relay switch was shot. Thank goodness he found those cracks🙏. The tech told me eventually carbon monoxide would of leaked out. That same day a rep came out too discuss some furnace options. He made the process very easy. The next day we got our high energy efficient furnace installed with a humidifier. I also upgraded to a Wi-Fi thermostat(highly recommended). Mike and the crew was fast, clean, respectful and efficient. Once the job was completed he went over settings and operations of the new furnace. I highly recommend this company.

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  Response from the owner

  Thanks mark!!!

• B

  Bagel Blarney

  1.0

  They were the first ones I called on a Wednesday when my furnace stopped working because I was an existing customer and was always satisfied with their service before. But when I called this day they told me I would have to wait until MONDAY for just a service call!! I was very disappointed and had to try and find someone else to service my furnace. Turns out I needed a new furnace and had it installed within a day by another company for a very reasonable price. Oh well their loss... In response to the owner, that's not true, when she looked up my name, she had my address on file...

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  Response from the owner

  We’re very sorry our schedules didn’t correlate, when we looked up your last name we didn’t find a customer to match.

• N

  Nick Donovan

  5.0

  AAA+++ Very Professional Company!! Customer Service was super responsive and scheduled my appointment right away. Dan & Jerry were quick to diagnose the problem with my boiler system. They did not try to upsell me and educated me on my current system and provided reasonable options to extend the life of my current system. I could not have asked for a better experience and would recommend them to anyone needing support with their HVAC system.

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  Response from the owner

  Thanks Nick!! We appreciate the kind words!!

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