Tri County Climate
Franklin, Bend, OR
- +1 541-323-2665
- 132 NE Franklin Ave, Bend, OR 97701
Tri County Climate Reviews
4.3 stars based on 78 reviews
We had our heat pump installed by Tri County. In deciding which system would be best for our needs they provided options along with an estimate and description of the benefits of each, as well as answering questions that we had. They did a great job with the installation, although we went through a couple of thermostats until we got the model that worked best. They were prompt, courteous, efficient, and professional. I would recommend them to anyone interested in a heating or cooling system.
The first appointment we had scheduled, which my husband took the day off for, no one showed up. It took them 3 days to call us back to reschedule. They told us our fireplace fan was broken and set up an appointment to fix it in a couple weeks. My husband again took part of that day off to wait for the repair man and AGAIN they didn't show up. Really unprofessional.
Save your time and money, if I could rate them less than 1 star I would! This company is the most unorganized company EVER! We started this process in August 2020, here we are almost May 2021 and we are STILL dealing with this company. We had our consultation and estimate in August and everything was great. We paid our deposit and scheduled installation for 6 weeks later. My husband and I packed up our newborn and headed to the coast the day prior to the installation so we would not be in the way during the process. They had access to our house and everything they would need while we were gone. Well, as we were on our way to the coast they called and cancelled installation because they didn’t schedule anyone to cut the concrete in our garage. Please remember they had 6 WEEKS to get this scheduled. We finished our stay at the coast and came home. Two weeks later, they came to try installation again, and off we went to ANOTHER hotel with our newborn (we have now spent about $1500 in just hotel stays). When the installers came, they realized that the lady, Peggy, that did our estimate told the installers to route our HVAC system in an impossible way... because of this, they spent half a day of "installation" deciding the best way to route. They were supposed to be done the third day at noon. My husband and I got there at about 12:30 and they were still working... no call to tell us they were behind, nothing. When they finally finished, they left a MESS!!!!! Insulation, cardboard, wood, plastic, screws, etc. everywhere... inside and outside, we spent the next 2 hours cleaning up after them. Fast forward to April 2021, we got a letter from the county saying this company never even pulled a permit to complete our HVAC system and that because there was no permit, it was never inspected.... now almost May we are still dealing with this LYING company. They are telling us they pulled the permit and everything is good, but the county is saying the complete opposite. The county finally had to call them and get to the bottom of their lies. This company does not deserve to have a license anymore. They risked my families, and I am sure may other families, life because of their negligence. Anyways, like I said, save your time and money this company is terrible!!!
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