Trench Drain Supply
Raby, Norfolk, VA
- Phone:
- +1 877-903-7246
- Website:
- http://www.trenchdrainsupply.com/
- Address:
- 5621 Raby Rd, Norfolk, VA 23502
- Hours:
- Thursday8:30AM–4:30PM
- CLOSED
- Reviews
- Map
Services
Trench Drain Supply Reviews
4 stars based on 10 reviews
Featured Comments:
N
Neal Polan
1.0
They started rusting within 2 years (see picture) & now much worse after 3 years. 100 feet of drains. I purchased galvanized because my existing Home Depot ones are 15 years old with no signs of rust. The company blames the rust on the fact they were not installed. How does storing the pallet cause them to rust any sooner then if they were installed? Come on! I'm happy they were not installed, now knowing I would be looking at rusty drains.They would not warranty because they were over a year old. I asked "why did they rust"? They said because they were stored in plastic wrap. I told them they were not stored in wrap, nor should that make galvanization rust. BTW, the first google rating post of 5 stars is by Jeff who works there. He was my sales rep. So what kind of integrity is that? They are trying mislead viewers by making it appear that they have a higher star rating then they really have. Buyer beware.
Response from the owner
Trench Drain Supply always strives for excellent customer service. These drains were purchased 3 1/2 years ago, never installed, and only recently did the customer try to return them. We could not do a return. The customer represented that the drains were in resellable condition, so in order to help the customer, we agreed to buy back the product. When the product was received it had not been properly stored, and was not in resellable condition. This can be seen by his photos. We regret the customer is upset that we were not able to complete the buyback. Had the product been installed and maintained to manufacurer specifications it would have provided many years of satisfactory service.
M
Muhammad Lee
5.0
Had a great experience with this company. The staff was very knowledgeable and helped me pick out a drain for my driveway. My order shipped same day and arrived within 2 business days. I would definitely do business with Trench Drain Supply again!
R
R S
5.0
Ordered some drain grates. I wasnt sure what I was looking for but after discussing it with them I found the perfect option for my shop, Z882. Not only were they the best price around, but they shipped fast. My contractor was able to install this super easily. I requested install instructions just in case and they sent it right to my email within minutes of my request. If you are looking for trench drains then I would highly recommend these guys.
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