Total Plumbing Solutions
private, Decatur, TX

Total Plumbing Solutions Reviews

3.8 stars based on 20 reviews

Featured Comments:

• B

  Brent Pucci

  1.0

  First, I apologize for the lengthy review, but consumers need to know what happened here. I’d also like to add that I have heard good reports about this company, prior to my dealing with them. I am the new owner of this house. During the sale of this house, a new septic system had to be installed. Total Plumbing Solutions was hired by previous owner. During install, TPS cut the propane and electrical lines. TPS repaired propane line, and contracted out electrical. 3 months after repair, when I ordered propane because the tank ran empty, a leak test revealed a substantial leak in the propane line from the tank to the house. My gas was shut off, right before the big ice storm and sub freezing temperatures. I contacted TPS. The staff I spoke to were very friendly. The plumber assigned to come out and inspect the job informed me the septic system job took weeks to complete, versus a 3 day estimated time of completion, that they lost money on the job, what happened during the install and that they had to repair the propane line. When asked, they did not perform a pressure/leak test on the line after making the repair. But, only turned the gas back on and inspected the repair for any leaks. The plumber told me the propane line repair was no longer under warranty and I would have to pay for all services going forward. All I wanted was for TPS to dig up the line that was repaired and confirm the leak was or was not associated with their repair job. If the leak was not associated with the repair, I would have been willing to hire this company to make the repair. Believing the leak was associated with the repair during the septic system install, I spoke with the owner, Joe Gillespie, by phone. Joe Gillespie did not want to hear anything I had to say about how I believed the leak would be related to the repaired propane line. He was short, would cut off my conversation, and even claimed i was just calling to get a free service from his company and it was not going to happen. However, he did say if I paid him, he would come out and fix the line. Well, I refused to hire TPS for this job. I had to endure the storms at a relatives house, and after the storms, had another plumbing company inspect and make the repairs. Turned out TPS used water couplings, instead of flared gas couplings to repair the line. In addition, they laid the copper line between electrical and water conduit, pinching the copper tubing. This was poor workmanship, not to mention using components for a gas line that are not allowed to be used, and most importantly, placing myself and my family in danger. Part of the warranty on this new septic system is a 2 year service contract with TPS for septic inspections (as required by county). TPS will not be performing these inspections, and i am willing to pay another plumber to perform this inspection. TPS will never get any future business from me. I am forwarding a report to the State for review.

• J

  Jennifer Middleton

  5.0

  Joe is very knowledgeable and trustworthy!!! He really knows what he is doing. I would definitely recommend them! Their office staff is friendly. Joe was able to come out to our house the same day we made the appointment.

• A

  Ace “ACE” B

  1.0

  I have used them before and had no complaints. I manage a hotel here in wise county and he dropped the job! Told me he couldn't fix what he installed!!! He installed a new mixing valve and my hotel was without hot water for 3 weeks. He was coming out every day and could not get it to work. Telling me it was something to due to the hotel plumbing when it all worked just fine before he installed a new mixer. Left a rooms water on and flooded my bathroom. So disappointed. Just and all around horrible experience.

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