Top Mechanical Service
Main, East Longmeadow, MA

Top Mechanical Service Reviews

4.7 stars based on 37 reviews

Featured Comments:

• K

  Kathleen Wapner

  5.0

  We called on a Monday, they came between the time that they stated. They were very professional and did a great job. Our heat wouldn’t go above 59. They reset our thermostat and cleaned our sensor which was the problem. They were in and out within 20-30 minutes. They were polite and all Covid protocols were observed. Definitely use them again. Thank you.

  ---

  Response from the owner

  Everyone at Top Mechanical Service thanks you for the kind words.

• W

  Wayne Blais

  5.0

  Our gas furnace stopped working on a Saturday. I needed someone to come diagnose and fix my furnace. They came to my house and diagnosed the issue in less than 2 hours. They observed all the COVID protocols, were very nice and professional and explained that they needed to order a part and we would not have heat for a couple days. I had expected this and understood the issue/problem. Parts are needed and with COVID it takes time to get the parts. They seemed genuinely sorry for our inconvenience and the office was in contact with us multiple times to update us and check on us, even offering to drop off a space heater for us. The moment the part was delivered, they were at my house installing the part, checking that the heat was working and taking care of business. I will be using Top Mechanical for my yearly HVAC checkups from now on. Cannot say enough good things about them. Love supporting a local family owned business.

  ---

  Response from the owner

  We here at Top Mechanical Service thank you for the kind words. We are here when you need us.

• D

  Danny Colon

  1.0

  I tried to get a quote from Top Mechanical Service and was told there would be an 120 charge just to receive a quote. I’m looking to switch my old oil furnace to gas. I saw a post online on how COVID is hitting them hard. So I figured I’ll give them a chance but paying 120 dollars for chance to do business with them is not the way to gain customers. I have multiple companies coming for free to give estimates. I understand time is money but I’m not paying someone to come and win me over.

  ---

  Response from the owner

  Sorry you are unhappy but we are a very small company that yes COVID 19 is impacting us very hard. With that said we take pride in our work and in our customers. Our business survival is very important to us for our valued customers. Sorry we can not afford to give out free estimates at this time good luck in your endeavor.

More reviews (2)