Top Line Heating and Cooling, Inc.
Norfolk, Norfolk, VA

Top Line Heating and Cooling, Inc. Reviews

3 stars based on 8 reviews

Featured Comments:

• C

  C Barnes

  5.0

  Top Line is exactly that in my book top of the line when it comes to HVAC. Our home warranty company had assigned and a different contractor. I won't mention the name, because they are worthless. However, they lied to us and never showed up. Top Line not only showed up the same day that they were called, but they also was able to go and get the needed part and was able to fix it the same day!! I am very thankful that they helped us in such a timely manner because we had almost gone 2 weeks without heat. I will definitely use them again if needed!

• T

  Theresa Jackson-Pope

  1.0

  Technician came 3 times and each time, it was hotter when he left than before he came. This has gone on for a month. Last straw - technician said I needed a compressor and was told they would get it approved by insurance company. After numerous calls and a week later, I was told they were still waiting on approval. I called warranty company and was told nothing had been submitted for approval.😡 I had a different company come out and was told that whoever put Freon in the unit left the cap off, so all the Freon was gone!😡😡😡

• B

  Breeanna Ebert

  1.0

  They do not return calls, I can barely can get through to a real person whenever I call, and it takes multiple visits to fix an issue. Just had my AC fixed in April this year and it's already broken. They told me my AC was functioning properly keeping my house at 90 during this most recent heat wave when there was a actually a leak, and told me a visit was unnecessary.

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