Tom Brown AC & Heating
6th, Huntington, TX

Tom Brown AC & Heating Reviews

4.6 stars based on 9 reviews

Featured Comments:

• V

  Vietz V

  1.0

  I contacted them in April to fix duct work. They did an inspection and stated they would send an estimate later. I didn’t hear anything after 2 weeks so I called and they said it would be around $800. I said let’s do it, and they told me it would be 2-3 weeks before they could come by which was fine. I followed up at 2 weeks to see if it would be that week or the next. They said next week. I called the next week to find out which day so I could take off work, they said the next week. This went on through June after which point I gave up calling. In July my wife saw their van in our sub, so we were hoping they were coming to our house, but he went to a new construction in our sub and never stopped by or called 😂 Then out of the blue, 5 months later in September, I get a call that I owe $90 for the inspection. That was the first call I received from them since they did the inspection. I honestly believe the only time they called me during this whole ordeal was to collect payment for the inspection. I called to set up the inspection, to receive the estimate and at least 5 times to see when they were coming out, only to receive a call 5 months later to pay for an inspection and no repairs done.

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  Response from the owner

  We are sorry you had such a bad experience, If you could contact us with your name we will be more than happy to locate your account and see why you received a call about a past due bill. Estimates are free of charge. Summers are busy for us, we only schedule jobs in an attic or under a home during the morning time in the summer so availability fills up pretty quick. Once again we are sorry you had such a bad experience with us.

• Z

  Zackey Burns

  5.0

  It is a good place to do business they are good people they don't mind helping out I will recommend them to anybody

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  Response from the owner

  Zackey, Thank you for your review! We appreciate you!

• J

  Jeff J

  5.0

  Tom Brown installed the AC in our new home and it had a manufacturer defect in the coil that was discovered after about six weeks. Trane said it would be two weeks to get a new coil in, but Mr. Brown worked hard to get one in by the next morning. His guys were out early the next morning to install it and did a great job. Thank you!

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