TLT Heating & Cooling LLC
Cr47, Tiffin, OH

TLT Heating & Cooling LLC Reviews

4.7 stars based on 13 reviews

Featured Comments:

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  Lisa Hohman

  1.0

  I had them install a geo thermal system in 2012. Had some issues with the air conditioner a few years later. Called them for support. They came out and "fixed" my system, only for me to come home to it not working. I called them back to explain it wasn't working. I was not rude or upset. They got hostile with me and said they were short staffed and didn't know how to fix it and hung up on me. A friend recommended I call Tiffin Deluxe. A young man came out and spent a considerable amount of time and finally figured out that it was a sensor that was registering water due to a partially clogged pipe. Easy fix.. I subsequently had an issue with my blower and called Tiffin Dluxe for assistance. This should have been covered by my warranty, but TLT never filed the paperwork. TIFFIN deluxe fought with the manufacturer as it was TLTs responsibility to file and got it covered for me. Tiffin Deluxe is awesome. I will never do business with TLT and strongly suggest others beware. I have had other friends with similar experiences that swear they will never use them again as well. I was literally shocked to see the 5 stars from others. Maybe there has been a change in ownership since I dealt with them. It was a couple years ago.

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  Response from the owner

  Hi Lisa, We are so very sorry to see such a poorly rated review of our business. We see the last time we were out there was in 2017 and unfortunately the technician who went out to your home no longer works here for us to try to figure out what happened on your service call. We sincerely apologize for any miscommunication as we are a small family owned business and strive to provide all of our customers with the best care. We wish you nothing but the best in your future!

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  Kevin Breen

  5.0

  New HVAC system installed yesterday by TLT Heating & Cooling. Appreciated the 1) Fantastic communication and recommendations from Todd, 2) Ease of communication via text, phone call, and email, 3) prompt response and follow up, 4) professionalism of TLT employees during installation. Thank you Todd and TLT team for a great experience interacting with TLT Heating & Plumbing.

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  Kaitlin Peraino

  5.0

  Wonderful service, helpful for routine maintenance, new projects, and emergencies! Very kind people, feel completely comfortable with them in our home. They're who we always call first!

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  Response from the owner

  Thank you Kaitlin for being such a wonderful customer! You and your husband have been such a pleasure to work with! We appreciate your business and everyone here at TLT Heating & Cooling thanks you!

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