TLC Plumbing, HVAC & Electrical
Entrada, Santa Fe, NM

TLC Plumbing, HVAC & Electrical Reviews

4.5 stars based on 159 reviews

Featured Comments:

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  Tim Schmoyer

  5.0

  Have used TLC for maintenance of our HVAC units for many years. This time around, we had a serious failure of our 20+ year old hot water system. Greg came out to diagnose the issue, and found that there were multiple items that needed to be addressed/fixed. He gave options to fix what we had, or to move forward with a new system. After weighing our options, we decided to install a new tankless system. Greg was great at getting us the information on what he recommended we install, so we could look up reviews, etc... Once we decided to move forward with the install, he had us on the schedule right away. He removed all of the old equipment, and installed the new unit and we had hot water again. Greg was extremely professional, and competent in what needed to be done. Thank you Greg!!!!

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  Response from the owner

  Dear Tim, Thank you for sharing this with us! I'm so glad that Greg was able to get your new tankless system installed for you. I know you're going to love it! It's our pleasure to serve you and your family, so if you have any questions about your new system, please let us know. Best wishes, Julia Duncan

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  Patricio

  2.0

  This is a repeat review because I accidentally posted it on the Albuquerque TLC review. This is a Santa Fe TLC review. Rick came out for an HVAC estimate. He was on time, he communicated well, and he pointed out that the water heater needed some work to get it up to code. He made a big deal that his estimate was only good for 10 days. Gotcha. Except now it's been almost 3 weeks and I never received an estimate. I wrote Rick about a week ago, and he said he was out with an injury, and he would get me an estimate the next day. He did not. Surely someone would deliver an estimate, or cover Rick's work for him. Anyway, I find that kind of lack of system and lack of communication is often indicative of how the entire process will go with the work. Maybe they are fine. No doubt you can do better.

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  Response from the owner

  Dear Patricio, I apologize for the inconvenience we caused by not getting that estimate to you in a timely manner. It is always our goal to get our customers all the information that they request as quickly as possible. Though we don't want to make excuses for our mistakes, we do want to let you know that it was not out of carelessness, but due to an employee emergency that this fell through the cracks. We see this is an opportunity for us to grow and better our processes, and we appreciate your feedback and patience while we gather the needed information for your quote. I would also be happy to speak with you in person if you would like. Please give me a call at 505-471-2058. Sincerely, David McCahon, General Manager

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  Beverly Todd

  5.0

  Since moving to Santa Fe 2 years ago, I've depended on TLC for my heating, cooling and plumbing services. Today, Gregg arrived at 8 AM and replaced a shower cartridge within minutes. This was his 2nd visit to work on the shower.... the first visited he recommended getting a replacement cartridge from the shower manufacturer... which was a free replacement. Thanks to Greg this saved thousands of dollars, in tearing out tile and replacing the entire shower unit. Greg also took a look at a toilet that was refilling too often, made an adjustment in the handle, and fixed that too. Thanks Greg!

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  Response from the owner

  Dear Beverly, Thank you for sharing this with us! I'm so glad Gregg was able to get your shower and toilet fixed for you. It's our pleasure to serve you. If you have any questions or need anything else, please let us know. Best wishes, Julia Duncan

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