Titan Plumbing & Drain Services
Wallace, St Charles, IL

Titan Plumbing & Drain Services Reviews

3 stars based on 2 reviews

Featured Comments:

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  Mark Bissonette

  1.0

  My wife's marketing tagline for Titan Plumbing: Buyer beware and look elsewhere! Be forewarned...$700+ in labor charges for a1 hour sump pump replacement with ONLY a 1/3 hp sump pump (which, they did NOT clarify ANYWHERE on paperwork that they installed one of "Liberty's" smallest units)...it was over NINE HUNDRED DOLLARS for the total -- $946.53!!! The very same sump pump can be purchased at big box stores for $189.00 with Ace charging the most at $200. That amounts to $700+ in labor charges!!! UNBELIEVABLE and UNJUSTIFIABLE! The brand and model was never put on our paperwork...clearly, they omitted it so we would not have a complete and full picture of their egregious and gouged pricing. We sent two (2) emails, with screenshots of where we could purchase the very same sump pump and the costs include, while asking for an explanation of charges -- to no surprise, NO RESPONSE. A week later, we speak to someone after several phone calls and Terry explains how he has to pay for worker's comp and insurance for their employee's and stocking fees for the products they carry and will not reduce the charges to the ask of fair labor charges -- again, this equals $700/hr in labor charges! We have filed a price gouging complaint with the IL Atty General's office, a complaint with the BBB and will be calling ABC7's investigative unit! What also was completely unbecoming to their business practices, they brought up the pricing of a competitor -- Mendel. What does Mendel have to do with our business with their company? It you believe you are charging customer's ethically, why would you bring up another company...and, one, we chose not to use in the first place? Clearly, a company that does NOT follow the Golden Rule in business! BUYER BEWARE and look elsewhere!

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  Pam Rose

  5.0

  Prompt, professional, total clarity about costs up front