The Water Store
Janesville, Muskego, WI

The Water Store Reviews

4.7 stars based on 35 reviews

Featured Comments:

• L

  Lynn Ussel

  5.0

  Friendly, professional staff. Love the occasional offers for free water and the food drives. Joe is a joy to talk to and answer any questions you may have about water testing, pump installation, etc. The bottled water is inexpensive and worth every penny!

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  Response from the owner

  Thanks Lynn, I'm glade you find value in our service.

• B

  Bob Robert H

  5.0

  Oh my goodness, fast service, friendly staff, no more needs to be said! Oh ya, friendly prices also.

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  Response from the owner

  We are happy to help! Have a super day!

• J

  Jon L

  1.0

  Our experience with the Water Store has probably been the worst customer support we have ever experienced in our lives. We were concerned about possible vinyl chloride content in our water due to our proximity to land fills so we had the Water Store collect water samples for testing and to install a reverse osmosis water filter system. First, the water store was MONTHS late on providing the test results. When we finally received the results we were told they had the results on time and that despite all of our calls someone had just repeatedly dropped the ball and failed to simply mail the report to us. Next was the installation and support of the RO water filtration system. First, they completely disregarded our instructions. We told them to install the system in the basement so we could have filtered water at the kitchen sink and to the ice maker and dispenser in the refrigerator. They instead installed the system under the sink so the refrigerator was not supplied as we had requested. On top of that, the installation leaked under the sink and we had to clean up a huge puddle of water in the kitchen (luckily before there was any water damage to the floor or cabinet). They then came back to the house on a later date and disconnected the system and then installed it the way we had originally requested. Fast forward a year later, I need replacement filters for the RO system. I call the Water Store, but their number is actually for "emergencies" and you don't get someone at the store. You can't actually call the store to check for availability or order parts, in the day and age of cell phones and internet you have to physically go to the store and ask if they have the parts you need. So this is what I did and the person on location in Muskego was useless anyway. They didn't have the filters I needed in stock. Did they offer to order them for me? Nope. They did ask if I'd like to drive 15 minutes away to their Wind Lake location to see if they had the filter there. How was it not obvious to them that they should simply call their other location and check part inventory rather than sending their customer on a scavenger hunt? I have given up on these clueless, incompetent people that have zero concept of what costumer service is. My advice, avoid these clowns and call Bulter Soft Water instead.

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  Response from the owner

  Hi Jon, Thanks for the detailed information. I appreciate your honesty and directness however negative and unsound it may be. The Water Store will be using this as a roadmap to ways in which we will improve. I'm sorry things were not done with the promptness and thoroughness that you had anticipated. Blessings to you, and all your ways forward.

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