The Polite Plumber
Hillcrest, Ledgewood, NJ

The Polite Plumber Reviews

4.4 stars based on 74 reviews

Featured Comments:

• k

  kelly cole

  5.0

  I’m so impressed with how quickly the Polite Plumber was able to help us! I called first thing in the morning and they were able to schedule someone for 10am same day! Our technician, Cameron was really helpful and explained everything to us clearly. I thought the prices were very fair and am so glad to have our issues resolved so quickly. We had several leaks in the bathroom faucet/shower, plus clogged kitchen sink. Now everything is working perfectly. Would definitely recommend!

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  Response from the owner

  Kelly- So happy to help you resolve all of your plumbing issues in a timely manner! Cameron has been with us for many years now. He is an excellent plumbing technician...we'll be sure to pass this review along to him. We're here whenever you need us again.

• m

  mirna dominguez

  5.0

  Andrew was extremely professional and he did an excellent job. He told me he would do the job as if it were his house. Those words made me feel at ease and I felt very reassured. I was so happy when he finished the job as it was tidy and excellent workmanship. From now on Polite Plumber will be my number one choice.

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  Response from the owner

  Mirna- Andrew is an awesome technician and he does amazing work. We'll make sure he sees your review. We're thrilled to have earned another customer. Thank you!

• N

  N T

  1.0

  I'm a first time home owner who would always see your advertising in town. We were pretty disappointed with your company after we finally contacted you. We called and made an appointment for the next day. They recommended we turn off our water to be safe. A plumber does not show up and we aren't contacted. We called and spoke with a receptionist that said she would contact the plumber. She said she would call us back with an update from the plumber. We never hear back from her. The Impolite Plumbers have lost a customer.

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  Response from the owner

  Hi NT, Thank you for taking the time to leave us a review. In all honesty, we were quite perplexed to see your review. We have answered a few hundred service calls in the past 30 days and haven't missed any. First of all, we would like to apologize for inconvenience and poor first impression of our company. Second, we would like the opportunity to make the situation right. Third, regardless of whether or not you use us in the future (and we hope you do!), we would like to get to the bottom of what happened, as we don't see any missed calls on our schedule. Please consider giving us a call and leaving your name and number so that our service manager, Willy, can reach out to you. We can be reached at (973) 398-0875. Thank you for your time.

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