The Plumbing Joint Inc.
Union, Renton, WA

The Plumbing Joint Inc. Reviews

3.7 stars based on 94 reviews

Featured Comments:

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  Aaron Steele

  1.0

  Charged several hundred dollars for the repair of a leaking shower. Later verified that the shower was not repaired, and called them back in. Was charged several hudnred dollars for a second visit where all they did was verify that the part they erroneously installed on the previous trip was not faulty. Leak still persists with no second attempt to remedy the issue, but I'm out several hundred dollars in visits.

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  Tyler Connelly

  1.0

  I can honestly say my family would never use this company again under any circumstance, emergency or otherwise. On May 26th 2021 The Plumbing Joint Inc. responded to my family home, while I was out of the country, for an emergency water main break assessment and repair. My elderly parents, with chronic health conditions, on a partially fixed income and in a crisis directly affecting their health, were left with exactly zero plumbing work accomplished and a $925 bill. The seemingly inexperienced technician, during three hours of billed labor, managed to accomplish the following: Dig 4-5 feet of trench (10-12 cubic feet of dirt) to expose the main line exiting the house, assess the pipe as too corroded to repair, and then fill in the trench. The invoice states the technician spent 2.5 hours engaged in: “Attempting to remove and replace a section of bad galvanized pipe.” The problem is nothing was physically done to the pipe, beyond an assessment and a failed attempt to bust loose the two joints on either side of the broken section. I believe the technician did his best, but the results speak for themselves. He did not seem to possess the experience to effectively respond to our emergency, as he repeatedly broke off to call a more experienced technician for various suggestions. We wound up footing the bill for a “zero sum training session”. After returning from my trip, I (a plumbing novice) completed the patch work myself in less time than my parents were billed for, including a 45 minute trip to the plumbing supply store. We paid nearly a thousand dollars to be told our pipe was too rusty to fix. Had I been present for the work, I never would have let this invoice be paid without significant adjustment. The final kicker is The Plumbing Joint let my parents languish for a full 8 days before providing any kind of physical quote for a full main line re-pipe, which they had assessed as the only solution. 8 days to provide an effective quote for immunocompromised elderly customers in a crisis. They noted it as an emergency on the invoice, but then failed to act in a timely manner on this information. I attempted to reach out to the Plumbing Joint directly to work with me on making this right. The office manager Haleigh responded by providing zero clarifying details to my invoice questions, and outright ignored my request at a resolution. I could not be more put off by this company or its customer service, and I would recommend looking elsewhere for your plumbing needs.

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  Michael Sheaffer

  5.0

  Heavy plumbing work-remodel-added drains, clear pipes/clogs/tree roots. Buddy and his crew do GREAT work-very reasonably priced and quick! Highly recommend them for your plumbing services.

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