The Plumbing & Air Service Company
Valley, Greensboro, NC

The Plumbing & Air Service Company Reviews

4.8 stars based on 527 reviews

Featured Comments:

• B

  Bob Niemczyk

  2.0

  Plumbing & Air Services charge by the job, not by the hour. This may be great for some folks but my experience makes it financially possible for P&A to absorb overruns on other jobs. Had a small gas leak at a black pipe joint to my furnace. Simple job. 6 - 8" of black pipe, a joint or two (may have even reused what I had there), re-doped the threads, tightened. Done. Over $300 for what should have been more like $125. Also had estimates given for whole house water heater. Many install options made available. Other estimates from reputable plumbing services also obtained. Other estimates were just over half of P&A's. They did good work, were quite nice, spent time here, but for at least me, the value was disappointing.

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  Response from the owner

  Hi Bob, It sounds like you were happy with the level of service you received but are finding fault with the fee that was charged to do it. We are also disappointed to find you did not value our services. By the way, a gas leak in the furnace is a serious situation. We believe our fees are commensurate with our experience, the warranties we provide for every service we deliver and the level of technical expertise of each one of our team members. We always appreciate getting feedback from our customers and hope you'll call us again.

• G

  Gwen Ball

  1.0

  They arrived promptly and provided me with a few estimates. I was very happy with their work at first. Sure they tried to sell me a toilet instead of repair the one I had, but that's just the job, I get it. Well, suffice it to say that the toilet I had them fix (for almost $1000) "suddenly" had a fracture in the tank after they left, causing the leak to be far worse than it had been. The same repairman (Jeremiah) came into the store the next day SUPER defensive about how someone else MUST have broken the toilet after they left, and now I have to buy a new toilet and have them install it. It was almost comical but more frustrating. I would not recommend them. Getting someone else to replace the toilet for sure.

• W

  Wes Wellmaker

  5.0

  We hired Plumbing and Air to replace our HVAC unit, install a tankless Water Heater and to repair and seal our ductwork. All of the management, staff and technicians they sent to our home were extremely professional and courteous. They worked tirelessly to ensure that our new systems were working properly and to our satisfaction. Importantly, their people were excellent communicators and took the time to clearly explain the work that was to be done. These are people of high integrity and we look forward to working with them for years to come.

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  Response from the owner

  Hi Wes, Thank you for the positive feedback about your service. We have an amazing team of techs and administrative support staff and your experience is a reflection of the way we strive to serve our customers! Plus, we like knowing that the job we did for you has made you a new customer for years to come!

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