The Plumbing & Air Service Company
Station, Kernersville, NC

The Plumbing & Air Service Company Reviews

4.8 stars based on 1941 reviews

Featured Comments:

• M

  MgsNC

  5.0

  Crew was courteous in my home. Office staff knowledgeable and can get the right technician dispatched quickly. I was well informed as to the process and scheduling. They stayed as long as was necessary to get the job done. EVERY TECHNICIAN THAT CAME TO MY HOME IS WELCOME TO COME BY AND SAY HI! This company also maintains my HVAC system. Staff is great. Cleaned up after themselves. Put back items that had to be moved. I have had interactions with at least 15 technicians. They present themselves as professionals, no matter their skill level. They seem to like what they do. They want the customers approval of their completed work. They are the kind of people you want maintaining your home.

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  Response from the owner

  Hi there, Wow! Thank you for the detailed description of your expereince with our techs and crew. You are absolutley correct in that we all strive for professional interactions with our customers and exceeding your expectations. Our customer service is very important to us and we are thrilled that you choose us for your job!

• M

  Matt

  5.0

  My hvac system just hit the 15 year mark and after several repairs over the last 3 years, I knew my time was limited. Unfortunately in February 2022, it all went out beyond repair. Something I have dreaded for a long time. I received 4 quotes on a new system. Two of them were from people who worked for themselves (1-2 man crew), the third a larger company near me and this company who is roughly 20-30 minutes away. While I did receive slightly lower quotes from the smaller crews, after working with Guy and going back and forth on a few things I had more than a handful of reasons to choose this company over all others. The crew who came out to install everything was top notch and while I can’t remember all of their names, Ricardo was fantastic and you can tell he really knows what he’s doing. To me for what all this company has to offer plus the customer service/customer engagement I’ve received so far along with the seamless process of getting everything all set up, I encourage anyone to consider this company.

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  Response from the owner

  Matt, Your review is especially important to us because of the due diligence you did in choosing The Plumbing & Air Service Co. to execute your new installation. We have an amazing team of techs and administrative support staff and your experience is a reflection of the way we strive to serve our customers! We're thrilled we were your HVAC of choice. We look forward to serving your home service needs for years to come!

• J

  Joel Zaldivar

  5.0

  We’ve been using the Plumbing and Air Service Co since we bought this money pit last Aug. They have helped us out tremendously. Extremely knowledgeable and professional. Today they replaced our water line outside to the house and did a fantastic job. Came out quick, dug up the yard and repaired the line with little evidence they did so. We are part of their True Blue plan and feel its well worth it.

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  Response from the owner

  Hi Joel, We are thrilled to know that you are getting vlaue from our services and the plan you have with us. Thank you for your contiunued loyalty and we will do everything we can to earn it with each service!

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