The Original Plumber
Main, Woodstock, GA

The Original Plumber Reviews

4.7 stars based on 388 reviews

Featured Comments:

• S

  Steven Smith

  1.0

  First of all - I do not recommend using this company. If you decide to use them, make sure you read all of the disclaimers / fine print before they begin the work. I didn't even know that they had arrived and before I realized it - they had driven their machinery through my front yard and over my stone trail / trim making a complete mess of things as they did not consult me first about where they should enter into my back yard. Who does that when performing this type of job.? After uncovering the septic tank and discovering 2 cracked lids, they replaced the lids, and then proceeded to tell me that the lids would be $200 per lid. What am I going to do - not pay for it at this point after they were already replaced? These lids after further research - you can apparently buy online for about $58 per lid. Wow! Over $150 mark up to replace each lid? If anyone uses this company - if you can - make sure you stay there physically and watch them complete the job - Let alone make sure you get a quote in writing before they complete any job and don't let them decide where it would be best to enter your backyard to complete the service. I"m a Master Gardner and take a lot a pride with the way my yard and landscaping looks and I should have consulted from the start before they started the job - it should have been a red flag at that point with the way it all started.

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  Response from the owner

  Hello, Steven. We are very sorry that you were not satisfied with our services. We put great importance on the quality of our services and the satisfaction of our customers. We are pulling your client folder and checking with employees on shift that day to see what happened. As far as pricing is concerned, we never add charges without the customer's permission, and we also always encourage our customers to obtain 3 quotes from 3 different companies before making a decision. The Original Plumber prides itself on fair pricing for excellent work. Please give us a call if you have further questions or would like to discuss your concerns further.

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  Fram Sethna

  5.0

  Sump Pump warranty 4-½ years. Almost 5 years ago I had a full sump pump and basin replaced by Adam Burton. It stopped working yesterday and Brian Payne came to troubleshoot and it was the floater and he replaced it all under warranty as I had a whole install originally. So impressed with this company and highly respect that they honored their work and product install. Highly recommend them.

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  Response from the owner

  Thank you for the review! We're happy to hear you had a good experience with our team.

• M

  Maritza Diaz

  5.0

  Great experience! Technician (Bill) repaired my bathroom tub leak. He was very polite and professional. Told me what the issues was, gave me an estimate before starting the work. He fixed the leak and also took the time to help me with a small issue with my garbage disposal. Great job!

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  Response from the owner

  Thank you for the kind words and review, Maritza! We'll pass your praises along to Bill.

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