The Home Depot
Southwest, Abilene, TX

The Home Depot Reviews

4.2 stars based on 1176 reviews

Featured Comments:

• D

  Deanna Dulavitch

  3.0

  This location is very clean. They are usually well stocked. The problem lies with the staffing. You are guaranteed to be there awhile, waiting on help. On this visit, we waited 30 minutes in the chain cutting area for an associate. We had 3 different people page out over the intercom to come help us. They were not particularly busy on this occasion. We watched as about 15 associate passed by us but would not help us. We reached out to several and each said they would find someone. No one returned or followed up. We watched several of the same people pass of multiple times. They would turn their head away and not acknowledge our call outs. I found someone in appliances. He was incredibly friendly and helpful. He said he would take care of it himself and apologized. I know it wasn't his department and he probably works on sales numbers but he was even willing to help us. We weren't the only ones being ignored by staffing. We had built up a line who needed help. Not acceptable for a store that was not busy and the fact, there was plenty of people walking in groups chatting but couldn't help. If you are able to shop with the app to find your stuff and not need an associate's help, then this is the place to go.

• D

  Denise Hill

  5.0

  I just want to thank Donnie in appliance sales for helping me with the purchase of a portable washer and dryer. When I got there today, one black girl was supposed to find out some information for me and never came back. The other two girls that were there gave me wrong information about the purchase. But I got them to call Donnie back to help me and I was successful with him. Thank you Donnie.

• T

  Texas 1977

  5.0

  Home Depot was great! I appreciate the help and excellent customer service that manager Diane provided me.

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