The Flood Masters, LLC
Leesburg, Falls Church, VA

The Flood Masters, LLC Reviews

4 stars based on 4 reviews

Featured Comments:

• J

  Justinn Arceo

  5.0

  We have lived in our house for 35 years and had done minimal renovations. We finally decided it was time and used The Flood Masters. They did an excellent job. Gustavo, the owner, listens to your ideas, needs and wants and will make reasonable recommendations. He was very in tune with our ideas and offered some of his own suggestions as to what would work/look best, which we usually took. Our decisions/selections went through 5 people before getting to Gustavo and if he didn't think something would look good/work he said so. There weren't many things he didn't agree with or like but when he spoke up we listened and went back to the drawing board. When seeing the finished product, we were always glad we listened to his recommendation and opinion and had changed our minds! His crew are all extremely nice and we felt comfortable leaving them to work if we weren't home. They were very respectful of our house. The first phase of the renovations lasted 2.5 months and on the last day it was sad to see the crew go, they had become like part of the family! We remodeled the entire house and absolutely love it! In only one instance of the entire project (we had a phase I and II) was there a miscommunication of what was desired and when we realized this Gustavo immediately fixed it without a problem. Some parts he out sourced, like refinishing the wood floors and custom making a glass door for the odd size shower. All of the people he out sourced to love working with him. One guy said he liked working with Gustavo because if there was something the homeowner changed their mind about upon seeing the finished product, Gustavo would make the necessary changes. He said most contractors would not "redo" something once finished, even if the homeowner did not like it! Overall, the remodeling was a pleasant and exciting experience. I would definitely recommend Gustavo and his crew for your remodel!

• B

  Beth Jensen

  1.0

  This company worked on my house previously and they did a fantastic job. As the new owner, I need them again and they can't bother to return my phone calls/messages. I've called 1-2 times a week for the past month. Radio silence. :(

• B

  Bruce Mahler

  5.0

  Fellow Disaster Sufferer: Please stop, take a deep breath – and read this! If you are under considerable stress and searching for the best company to repair unexpected and anxiety-provoking water damage, a broken pipe, or other flooding issue in your home or business, go no further. Flood Masters is hands down the BEST company you can turn to. As the owner of three (3) homes and one rental property, I have for long decades dealt with every conceivable home service outfit you can imagine: heating, ventilation & air conditioning (HVAC), painters, handymen, electricians, roofing repair, boiler installation & repair, window & door repair, damaged screens, chimney sweeps, winterization companies, vermin & pest control companies… The list goes on… I can tell you to a certainty that Flood Masters is far and away the single best company I have ever turned to. Recent frigid temperatures that plunged down to the single-digits caused a pipe in our attic to freeze and burst in our northern Virginia home. The damage was horrific and terrifying: water gushing down from ceilings and running down through three stories of our house (upstairs hallways and bedroom, kitchen, and basement). The damage was a terrible shock to us: soaked drywall, sagging ceilings, sopping wet insulation, saturated floor & crown molding, wet lighting fixtures and so much more. When an unexpected home disaster strikes, we are often so confused, depressed, desperate and pressured that we grab one of the first few companies a quick Google search yields. That is throwing darts at balloons. Do not make this mistake! After an exhausting amount of research looking for the BEST company to rescue us – including consulting with a close friend who owns one of the largest property inspection companies in northern Virginia – my wife and I chose Flood Masters. Best decision we ever made in our life. The owner himself quickly replied to our anguished S.O.S., came out right away to assess the damage, calmed and assured us we would be okay, and quickly set up a schedule to restore our home in a surprisingly brief period of time. The dry-out process was a snap: wet drywall and insulation removed and carried away. To our surprise, the workers told us that all of the ceiling and floor molding, which they had removed, was fine, usable, and would not an additional expense. Flood Masters brought in a total of fifteen (15) heaters, air circulators and dehumidifiers to dry out the house. I was immediately struck with what great condition this equipment was in, all of the machines were obviously well-maintained. The rebuild process was incredible. The workers did a breathtaking and exquisite job of putting up new drywall, patching, priming, painting and sealing seams all restored walls, ceilings, molding and seams. The crew was professional, hard-working, cheerful and obviously enjoyed & cared about their work. They took pains to protect all of the floors, furniture and items in our house, putting down drop cloths on all floors, and sealing off all furniture, countertops and other areas with plastic sheeting. When the job was complete, they swept and vacuumed the house thoroughly and left the premises in immaculate condition – and I mean immaculate! Bonus: The walls they painted with a brand new coat of primer & paint looked infinitely better and cleaner than our old walls before the disaster struck! Flood Masters is a priceless resource. Do yourself a favor and call them now! You won’t find a better company to restore your home to its original condition. Their work is spectacular and best of all, their fees are very reasonable.