The Faucet Doctor
Arizona, Holden, MA

The Faucet Doctor Reviews

4.3 stars based on 18 reviews

Featured Comments:

• C

  Clark Jones

  5.0

  Stop reading reviews and hire Eddy. I have never had to hire a plumber in my life. We received a referral to contact Eddy from a well-trusted and connected friend. Eddy was as courteous of a person that you could come across in life. He was responsive with calls and texts. We had to buy a new toilet and he walked us through the pros and cons of our local options. He constantly gave us tips that we could do to save time and money from his services. We had to work with insurance for some of the work he did for us and he did not hesitate when we asked him to call the claims adjustor to explain the damage. Eddy worked us into his schedule because of us only having one working bathroom. He came with help and knocked out the work efficiently. I hope I don't ever need him again but I am certain there is no other plumber I will call than The Faucet Doctor.

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  Response from the owner

  Thank you for this great review and it was a pleasure working for you and your family😊

• J

  Jen B

  5.0

  Great experience! Edward was able to come out quickly and was able to diagnose the cause and repair the source of an ongoing toilet leak. Pricing was very reasonable and fair. Highly recommend!

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  Response from the owner

  Pleasure working with you 😊

• J

  Jamonte Bradley

  1.0

  Contacted The Faucet Doctor and we made an appointment for the following week. Once he arrived he was very unprofessional and showed a lack of customer service and work ethic. He was supposed to be fixing outside faucets that were leaking. When he arrived he spoke with my wife and she told him which faucets. He took a glance at one faucet and determined that the job could only be completed by going in the crawlspace which he was unable to do. His manner was very unprofessional and did not seem as if he cared about the issue. The entire visit took less than 10 minutes. He did contact me later and tried to connect me with a guy that works once a week with him but the person was unavailable. I feel as if it was a waste of time and if he was truly too busy to take on jobs it should be expressed so that unnecessary time will not be wasted. Ended up scheduling with Hardee Plumbing and the leaks were fixed and no under house work was necessary and the repair was cheaper. Save your time and money and book with someone else. Edited: If you think I would have paid for a service call after a quick glance you are out of your mind. My review is in response to your professionalism and not your work because we never even made it that far. You say I have a cracked seat well that remains to be seen and I also needed a leak repair to the back faucet which you did not even look at! If the faucets require repair later well that's on me and you can bet that I would call anyone but you! Yes you mentioned your asthma and you did seem winded as you puffed away on your cigarette the entire time. You won't get pity out of me. Your reply indicates your level of customer service because you are stating that I am lying and I wonder what part? If I feel that you were unprofessional then I have a right to say so....I can't speak for others but my experience with you was negative and my review stands.

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  Response from the owner

  NOT TRUE! Please read! Good morning Jamonte I just read my Google review from you which could potentially hurt my business. I have a wife, 3 children, and an elderly mother to support. Jamonte I've been a Service technician for over 30 years. I knew immediately when I looked at your Faucet That you had a bad seat that a Bibb washer engages when closing. The seat has a slight crack in it and installing a new washer will get worn down quickly resulting in a leaky faucet as you have now. Exterior faucets seats are non-removable they are built into the body of the Faucet. I could have walked back to my truck grabbed a washer and changed it and charged you for it. Being an honest person I know that the washer Will wear out very quickly. Unfortunately due to my severe asthma I cannot go into crawl spaces. What you don't know is that I spent a half an hour calling people trying to get someone reasonable and honest to your home to fix the situation. I did not get paid for that I just wanted to help. I feel awful when I cannot help my customers. I am so sorry you see it this way. Before writing a review like this you should think of the consequences it may cost A business owner for potential loss of business. I guess it does not pay to be honest anymore! I did not charge you a service call. How could someone else could be cheaper? However I will continue to be honest And serve my customers with integrity

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