Plumbers

The Drying Co./ThermalTec
Deere, Toano, VA

4.4

(75)Check map

Phone:
+1 757-645-0270

Website:
https://www.thedryingco.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-website

Address:
3005 John Deere Rd, Toano, VA 23168

Hours:
SundayClosed
CLOSED

Reviews
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Services

The Drying Co./ThermalTec Reviews

4.4 stars based on 75 reviews

Featured Comments:

M
Matt Morton
3.0

We hired The Drying Co. to complete a crawl space refresh which included removal of old insulation and vapor barrier. The project was initially scheduled for two days. The crew said they finished after the first day. However, after inspection the following day, there were issues with the installation of the new vapor barrier and we had to have a repair order submitted to get the issues addressed. The crew left cigarette butts on our driveway and the crew did not cover any of our personal belongings in the garage (location of the crawl space door) which resulted in the debris that was removed from the crawl space to settle over all of our items in the garage (like dust). We had to clean everything impacted by hand and sweep and blow the debris and dust out of the garage. Once the repair order was scheduled, Dominic came out to fix the issues with the vapor barrier. We would advocate for getting multiple quotes for your crawl space refresh project and using caution in hiring The Drying Company.
Response from the owner
Mr. Morton, we're sorry that your experience with our team was not up to par. Our goal is always to give our customers a 5 star experience so we're disappointed to hear we seem to have fallen short and will certainly use this as an opportunity to train our team. Thank you for reaching out about your concerns and giving us the opportunity to come back and correct any issues with the installation of the vapor barrier, sometimes mistakes happen and we always appreciate being able to make things right. Our field supervisor is going to reach out to you as well just to touch base and make sure your project has been completed to your satisfaction.
A
Allan Christie
5.0

We had The Drying Co. install a french drain in our basement. The crew was professional and cleaned up (as much as they could) every day before they left. The Drying Co. team was solution oriented and made sure our experience was a positive one. I have already suggested them to my friends.
Response from the owner
Allan, thank you very much for taking the time to share your experience and for recommending us to your friends. We will be sure to share your lovely comments with the team that worked at your home. Please let us know if there is ever anything else we can do to help.
B
Bubblehead Retired
5.0

The Drying Co processed my service request as quickly as possible. They provided updates and status as work date came up. The teams that arrived to do the rip out, and subsequent installation, of the old insulation and then spray foaming and completing my crawlspace encapsulation were extremely thorough and did a great job. Even when there was an error, they quickly turned around corrective action. We couldn't be happier with the work on our extension and in the crawlspace of the main house. Already noticing a HUGE difference in the air quality both in and under the house. I would absolutely recommend the services provided!
Response from the owner
We're happy to hear you're enjoying the results of the work completed in your crawl space! We will be sure to pass your lovely review on to our team and congratulate them on a job well done. Thank you for taking the time to share your experience with our company, we appreciate your supporting our local business.