Teays Valley Service Experts
Valley, Hurricane, WV

Teays Valley Service Experts Reviews

4.9 stars based on 609 reviews

Featured Comments:

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  Laura Conner

  5.0

  Christian and Eli replaced a leaking coil on my heat pump and a/c today. They were professional, called on their way, and listened about what entrances to use so our dogs wouldn’t get in the way. Everything worked great at completion. Very friendly and informative. Will use again. Teays Heating and Cooling kept me informed with all the updates needed to fix my unit.

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  Response from the owner

  Laura Conner, we appreciate your business and look forward to our continued relationship!

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  David Williams

  1.0

  I used this company for years to service my furnace on multiple times over the last 20 years & all that time my furnace was running too hot (220 degrees) when correct temp is about 125. They never ever diagnosed the problem correctly which resulted in numerous service calls. My system was running at such a high heat it would run for 5 minutes & kick the thermostat off before the entire house got warm. Either they were completely incompetent or ripped me off for years. On the first visit from another company the gas regulator & voltage issues from a bent wire were fixed & for the first time ever my house heats evenly. This now makes me question the replacement parts I bought over the years since the actual problem remained for the 20 years Teays Valley was servicing my furnace but they will never touch it ever again.

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  Response from the owner

  David Williams, we sincerely apologize if you feel that we have not provided the best service possible. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.

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  Misti Wills

  5.0

  My day started with a leaking hot water tank 7:00 am water everywhere. I contacted TV service the sales rep Kaleb contacted me immediately then showed up. Kaleb explained the affordable options they had available because this was an unexpected expense & stressful. He stayed, got dirty & helped drain my tank which I’m pretty sure is not part of his job. The technicians Wayne & Huntley showed up after 5pm respectful and professional, amazing they showed so late in the day. Both technicians were personable & kind. They left here almost 7:00 pm at night after I’m sure was a long day for them. I cannot say how grateful I am that they offered an affordable payment plan and did it all in 1 day. I had to take a vacation day and grateful we have hot water & I don’t have to take several additional vacation days waiting on technicians in a random 3 hour range like other companies so often do. Excellent service, great affordable prices and great people!

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  Response from the owner

  Misti Wills, we're happy you found our staff to be so supportive during your experience here at Teays Valley Service Experts.

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