Tarter Brothers Mechanical Inc
Broadway, Lincoln, IL

Tarter Brothers Mechanical Inc Reviews

4.4 stars based on 27 reviews

Featured Comments:

• C

  C Folkes

  5.0

  When we called Brock , from Tarter Brothers, came right away and determined our problem. We needed a new water heater, he had it ordered and installed by the next morning. Brock was very professional, arrived on the time he told us he would be there and very knowledgeable. We would highly recommend them.

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  Response from the owner

  Thank you for your review!

• M

  Matt Dodson

  5.0

  I had the Tarter Bros replace a flood lamp outside my house. They also replaced a breaker. Their service was super quick and responsive and the man that worked on it was very courteous and on time. I will definitely use them again for future work.

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  Response from the owner

  Thank you so much!

• A

  Aly Yearry Donaldson

  1.0

  I have to change my review. I have had no one but Tarter Brothers come to my house for all repairs since I bought my house about 6 years ago. I was a loyal customer for 6 years. I recommended them to everyone who asked. Recently I had a leaky pipe in my basement. The first attempt at a fix was adding new pipe tape and tightening fittings. This did not fix the problem and pipe continued to leak. Then I called Tarter Brothers and scheduled a second appointment for Tuesday. I called that day at 3pm and asked for an update. They said they had me down for Wednesday. I reminded them of our conversation to schedule the appointment on Tuesday and there was a long pause. They apologized for their mistake but said it's too late in the day, no one can come until tomorrow. I asked if someone could come after hours since it was their mistake. They wanted to charge me the after hours fee!!! I said absolutely not, I'm not paying an extra fee because they messed up. So they finally had someone come out a few hours later. He put more pipe tape on, put pipe putty on, and wrapped a random piece of wire around the pipe and screwed the wire into the floor joist in the ceiling. I told him what he did was very similar to the first unsuccessful repair, and asked if he could replace a part of the pipe or something. He said he didn't have time and left. Big surprise, the pipe is STILL LEAKING. I'm not going to bother having these people out a third time. They obviously DO NOT KNOW WHAT THEY'RE DOING and DO NOT CARE ABOUT THEIR CUSTOMERS. DO. NOT. USE. TARTER. BROTHERS.

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  Response from the owner

  So sorry you were unhappy. We were under impression all was well considering you had given the tech a $20 tip. When a customer is unhappy, they usually call and we right the situation. When you are a going through a warranty company pre auth is required before doing the work especially in no emergency issues like yours.

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