Superior Service
207, St Augustine, FL

Superior Service Reviews

4.9 stars based on 242 reviews

Featured Comments:

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  Roger Miller

  1.0

  Buyer beware. Until recently I had been a loyal customer of Superior for over 15 years for my primary residence and as well as a rental property. They installed all new inside and outside HVAC system 3 years ago in my primary and I was recently told by both Superior and a second opinion HVAC provider that the condition of the outside unit was so bad it was not worth repairing. I had a maintenance contract with Superior to do biannual maintenance on the system and they had never made me aware of any problems. The manufacturer (Rheem) denied any responsibility under their warranty and all I got from Superior was, to quote, "we weren't the ones who built it, what do you expect from us". Superior said all they could do was put me in contact with a Rheem representative to plead my own case, which I agreed to try. Never heard another word back from either Rheem or Superior. Was left with no other option than to replace both inside and outside units on my own dime, and as a last kick I still have two years of payments on the Superior installation I just had to throw away (ouch). I am not beachfront or beachside, and contractors I talked to all said even on beachfront property a system should last considerably longer than 3 years. I expected Superior to sell me a product that would remain serviceable for a reasonable amount of time and stand behind the product they sold me if there were problems. I got neither. Big disappointment after 15 year relationship.

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  Response from the owner

  Hi Mr. Miller, I am sorry to hear about your experience with us recently. I reviewed your file and see you needed a repair which is covered under warranty. However, I do not see where your system needed to be replaced. Rust and corrosion is normal in the salt air environment we live in. I recall the conversations you had with our office and John and we did our best to explain that we are the service provider and do our best to maintain the life of your system however we cannot control normal wear and tear such as corrosion and rust on the system. We did suggest you reach out to Rheem in hopes they might be able to help as our hands were tied. I am more than happy to speak with you further to see if there is anything additional we can do to make this situation better and continue business as it is our ultimate goal to have our clients happy and provide the very best customer service. Please reach out to me if you would like to discuss further. Kind regards, Christina

• T

  Tim Tolan

  5.0

  This company ROCKS!!! The service business has forgotten the real meaning or SERVICE. Superior Service took my call at 1pm on a Friday afternoon while their competitors gave lip service to replace my hot water heater because it was a Friday. Some offered to stop by later in the day to provide a quote and promised to replace the unit in 5 business days. Unacceptable!!!!! Superior showed up in 90 minutes with a new water heater and by 5:30 they were finished. Couldn’t be happier😬 We decided to have them install a new HVAC unit next week based solely on the outstanding customer experience we had today. Call Briton- the owner and he will make sure the job is done right! Kudos to Mark and Briton for a job well done🙌🙌🙌

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  Susi Cutler

  5.0

  I would give 10 stars if possible. Dennis was the technician that was sent out by Superior Service to perform routine maintenance on our AC units (we have 3). He was there for 5 hours on the first visit and a couple more hours on the second visit. This happened just this week; as you know it has been extremely hot and our AC handlers are in our attic. Dennis performed his duties and went above and beyond to help us keep our animal hospital comfortable for the staff and most importantly our patients. Thank you Dennis and thank you Superior Service. The entire organization is courteous, competent, and conscientious. We will be using them for all our future needs at the business and in our individual homes.

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  Response from the owner

  Thanks so much Susi for the awesome detailed review! We greatly appreciate your feedback!

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