Suffolk Department of Public Utilities
Washington, Suffolk, VA

Suffolk Department of Public Utilities Reviews

1.8 stars based on 14 reviews

Featured Comments:

• K

  Kathryn Sanborn

  1.0

  Trying to help out my sister-in-law, moving from Florida. The water company let us know what time to be there 1-5, I went to talk to them to see if they could give me a more exact timeframe or possibly even a call 30 minutes out like most companies do. The representative on the phone didn’t seem to want to help at all and let me know that there was no other options and that I would have to sit in a completely empty house that hasn’t been moved in for four hours waiting for possibly them to show up and turn on the water. There need to be a change in the companies policy, or the drivers need to have a phone so that they can call 30 minutes out. This way people with other lives can plan their life around it instead of wasting four hours of their time waiting.

• T

  Taylor Keegan

  1.0

  I've lived in Suffolk for about a year and half now and let me tell you, the water situation has been horrendous. I have had extremely high water bills on three different occasions and some how they miraculously go back down without anything being fixed. Not to mention the water in this area is high anyway, like another review mentioned something shady is going on. But now my complex has had a busted pipe for at least two months now. It just now got "repaired" about 4 days ago and now it's leaking again and worse than it was before they "fixed" it. I called twice and no one has been put to look at it yet. I've just been told "it's in their system and they'll get to it when they get to it". I'm sorry, but that is completely unacceptable for a broken pipe that is currently flooding my parking lot.

• K

  Kimberley Hall

  5.0

  I work with this department all the time to set up new accounts and they are always very kind and helpful.

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