Starr Plumbing LLC
PWF, Fairbury, NE

Starr Plumbing LLC Reviews

4 stars based on 19 reviews

Featured Comments:

• J

  JA Lugenbeel

  4.0

  Jeff did an amazing job in finding the leak and fixing it. Now I know where to get next time.

• R

  Ryan Legge

  5.0

  They were very professional and respectful with me and my family. Was willing to talk about the issue and walk me through what happened overall. They also cleaned up the area after they were done. Awesome! I will be calling again next time I have a plumping issue. .

• B

  Brian V

  1.0

  My experience with Starr Plumbing 08/09/17 – spoke with Owner / Primary Plumber from Starr Plumbing regarding quote they had previously bid on the house to run a new line from the main water line to the house. He said they could not get started until he had 60% of the quote. Could take a credit card over the phone but would be an additional fee. I told him I could arrange to have a check dropped off soon. 08/14/17 – worked with my Dad to get them a check for 90% of the quoted bid. 08/15/17 - heard back from Starr Plumbing - they are waiting on the borer / contractor - estimate maybe 2 weeks before able to fix. I said that should be okay but needed the job done before I moved in (09/22/17). 08/23/17 – Check cleared the bank. 08/26/17 - called for status update - receptionist said she would check with Owner 08/30/17 - called again for status update - receptionist said Owner said he was still waiting on the borer. She was going to follow up with him and contact me again. 09/05/17 - receptionist said Owner was offsite for the weekend and she hadn't been able to touch base with the boring company - Owner is going to be in the office later today and they are going to contact the boring company and then contact me to let me know the situation. I re-emphasized the fact that I am moving into the house in just over 2 weeks and really need this fixed before then. 09/05/17 – called back close to 5 pm as I hadn’t heard anything back – actually talked to Owner, and he said he had been unaware of any deadline for the setup of this. He assured me they would be able to get things installed before 09/22/17. 09/07/17 – Owner came out to the house to examine the situation. 09/12/17 - receptionist called and said that the boring company won’t do the job because Owner is not a “master plumber” in the city of Beatrice. They will be sending me a refund of my deposit in the mail. (to my Lincoln address) 09/13/17 – Talked with Owner from Starr plumbing – got some details of the borer they were going to use. Owner apologized again – made it sound like it normally isn’t a problem for them to work in Beatrice, but sounds like they may not be fully qualified to do so, and the excavator called them out on this. I would not recommend working with them. They had plenty of time to arrange things, but there seems to be a communication problem between the receptionist and the owner/plumber. Also, they left me in a fairly bad situation with just over a week of notice to try and scramble to get things fixed before I moved in.

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