St. Louis Heating and Air Conditioning
Dale, St Louis, MO

St. Louis Heating and Air Conditioning Reviews

4.9 stars based on 33 reviews

Featured Comments:

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  Michele Hanke

  3.0

  The self cleaning pump was going out so we thought. Kevin came out to look at the problem. I wish I could say that it was a positive experience. But Kevin never seen a self cleaning pump and wasnt sure how it worked. Said it would be 477.00 to replace. But I felt very rushed in the visit, like he had other calls to get to and couldn't wait for us to make a decision on what we should do. Did not even have the part on his truck. And said he would have to reschedule. Was in a big hurry to get to next call. My husband does similar work (has appts to get to) and treats each customer like he has all day. It felt very rushed with Kevin. And after telling them what we thought was the issue before appt and to not have it on your truck? It just wasnt the best experience. Thank you.

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  Response from the owner

  Hi Michele! We are very sorry for any miscommunication or inconvenience in regards to your service visit. We strive to get customers back up and going as quickly as possible, unfortunately there are certain circumstances when we just do not have the parts needed and they do have to be ordered. I show in our system that our office staff reached out shortly after the technician left to get you back on the schedule but that you were still deciding on if you would like the repairs to be made and they had offered a same day appointment for repairs. I apologize that your expectations were not met with your service visit. If you would like to discuss this matter further please reach out to our office at (314) 645-2222. We would love the opportunity to make things right!

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  Meredith Schaper

  5.0

  Mandy and Kevin have been a pleasure to work with. The work that was done in our home by St. Louis Heating and Air Conditioning was top notch! The work is very detailed and neat. There was nothing left behind that needed cleaning up. We received a lovely packet with our receipt and warranty information. It is easy to file away for future reference. They are very dedicated and great to work with!

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  Response from the owner

  Thank you for taking the time out of your day to let us know how we are doing!

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  Dale Schroeder

  5.0

  St. Louis Heating and Air one of the best customer service experiences I ever had. working with Kevin and Mandy was a pleasure. I had the furnace replaced first, and a little over a year later the A/C quit working. Kevin could have pushed to replace them both at the same time but the A/C was OK them. I highly recommend this heating and air conditioning co.

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  Response from the owner

  Thank you Dale we really do appreciate you taking time to share your experience. We hope you enjoy your summer.

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