Southside Plumbing
27th, Omaha, NE

Southside Plumbing Reviews

3.9 stars based on 76 reviews

Featured Comments:

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  April Manning

  1.0

  Aksarben Pipe & Sewer dba Southside Plumbing and also dba Next Gen Plumbing came out to snake the kitchen sink line and the mainline. There were ZERO leaks when they came. After completion, the serviceman said there was a small leak in the basement that he said must have been there prior to his arrival. I swept the floor prior to their arrival and there was NOT a leak. My father is a pipefitter and there was not a leaky pipe. The service person mentioned to his coworker that the snake was too big and he put on a smaller tip. Regardless, something they did caused the basement pipe to have a hole. I called the company and the boss, Josh, was to return my call after lunch. He has not called. I called back at 4 and the receptionist (who is extremely kind) said he is now in a meeting. I have not heard back. The man who called this afternoon said it would be my responsibility and take at least 2 to 3 hours at $110 an hour. I paid $178 yesterday to have them unplug the sink, not break my pipe. The kitchen drain drains perfectly now, unfortunately, it drains right out the pipe in the basement and onto the floor. I understand pipes can be compromised, especially if too big a snake is used. I'm just extremely sad no one has called me back. I just called again and the receptionist said the boss left due to an emergency. I guess a waterfall in my basement isn't an emergency. sigh

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  Haley Clatterbuck

  1.0

  This business is connected to NxtGen Plumbing. Although I called NxtGen for service, they sent me confirmation texts as 'Southside Plumbing' as well as answering the phone by saying ''Southside Plumbing" so I want to make sure the MAJOR problems they create are transparent... If I could give this place 0 stars I would. Please be cautious when using this company as they will take (A LOT OF) your money without fixing any of your problems. The first problem arose when I initially called to schedule a technician to come to my home. The secretary was kind but she told me she didn't have the schedule in front of her and that she would give me a call back the next morning. I NEVER received the phone call so I called back myself, I was scheduled for the next day between 12-4. I received a phone call from the technician the day he was supposed to come around 3pm. He told me that he would have to charge me over time if he arrived at 4 as this would be after working hours. I told him I would just elect for the next morning to avoid additional costs, and what's one more day without hot water. Well, the technician was unprofessional as he not only showed up an hour late, but he charged me for that hour in which he was "looking for a part that he couldn't find". When he finally arrived at my house, he sat in his work vehicle on a personal call (he told me it was a personal call) for at least 10 minutes (time I was paying for). He then proceeded to replace a thermal coupling (something I could have easily picked up down the street) and left. LOW AND BEHOLD, still no hot water. I am an understanding person but this is where it sent me over the edge, I called back to obviously have someone come back to FIX THE PROBLEM THAT I PAID FOR. The secretary told me that she would "call me back tomorrow" for 4 straight days. Four days, they purposefully put me off for what? Finally, when I begged to be put on the schedule 3 days out, they told me that they can't get me in until the following Monday. That would mean they didn't come back to fix the problem 10 days AFTER I paid them to fix it the first time.... This place will ROB YOU AND NOT FIX YOUR PROBLEMS AND THEN PUT YOU OFF SO THAT THEY DON'T HAVE TO COME BACK.

• J

  Julie Fleming Hicks

  1.0

  Southside was timely in arriving to unclog our kitchen/bathroom drain, but 1.5 hrs later the tech said all he had accomplished in doing was spraying sludge all over the cabinets and floor but he couldn't unclog the drain. If we take the wall out, he said we could get someone to fix it. He then said he hoped his clean up was good enough and for that we were charged $133. As a realtor, in the past I have suggested homeowners use Southside. Not anymore.

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