Snake ‘n’ Rooter Plumbing Company
Powell, Lee S Summit, MO

Snake ‘n’ Rooter Plumbing Company Reviews

4.8 stars based on 395 reviews

Featured Comments:

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  Margaret McDonough

  5.0

  Had amazing service with Snake ‘n’ Rooter especially their technician Joey #360. He was amazing! He took the time to talk to me and get clear idea what the issue was. He cleaned up after the process and ensured the fix he helped unclog didn’t impact any other area of my home. He was polite and thanked me for allowing him for entrusting the work with him. Excellent customer service. Ask for Joey #360 if you need help for your home. Highly recommend this company. From the office staff to the technician they all are top notch.

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  Response from the owner

  Thank you for the kind remarks. Your feedback was shared with Joey earlier this morning and he gave a big smile. We appreciate your business and thank you for trusting us with the repairs needed at your home. All the best to you in the New Year! Thanks again

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  Maria Cobb

  1.0

  I've had several experiences with snake n rooter, I've had a few professional interactions with some technicians which was overcast from one of the leads, John. I had the most unprofessional interactions with him, as he was filled with disrespect and contempt. There are several other companies in the area. I would use any of them. I spoke to John to alert him to negative experiences from different interactions - hoping to tell him directly so no one else had the same experience I had as I more than understand mistakes happen but they wouldn't even listen to what they did or how it impacted us. He was completely dismissive and didn't even apologize or recognize instead having to call back and talk to some of the coordinators of these experiences of them ruining our stairs to the basement, chipping our concrete stair coming into the house and unplugging our freezer and needing to throw away all our food after figuring out that had done this and we didn't catch it in time. After telling three different employees of our experiences and ensuring we would get a call back from a manager it didn't happen and our experiences fell on deaf ears. They have never cleaned up after they are done and only used a mat after I specifically saw it on their website and asked if they could. If you have an older home or a home you care about I highly recommend using any other company.

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  Response from the owner

  Hey Maria, I wanted to follow up once more and just thank you again for giving us an opportunity to address those areas of concern and frustration that you previously expressed. I hope our follow up efforts gave you a little more confidence in our company, while instilling some trust that we do truly care. I promise that each day we try and hold ourselves a specific high standard, while attempting to deliver a valuable and trustworthy service through the process. Thank you again for the additional time granted to us so that we could follow up to address those areas of concern. We enjoyed meeting you, and working to try and right any previous wrong. All the best to you and Chris. Have a great Spring/Summer ahead. Thanks again!

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  Corey Henry

  5.0

  Great work! Michael and Zach are unbelievably knowledgeable and professional. They were timely and efficient in their work. Their work is impeccable, they cleaned up after themselves, and all of my issues have been solved, and a couple upgrades done too! I will recommend Snake 'N' Rooter to everyone I know. I cannot describe how much I appreciate the quick turnaround and excellent work! Thank you!

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