SMI Mechanical
35th, Norfolk, VA

SMI Mechanical Reviews

4.8 stars based on 21 reviews

Featured Comments:

• J

  John Parrish

  5.0

  I have used SMI on multiple occasions at four of my residences over the past 33+ years. Absolutely outstanding quality products and service. Honest, reasonable prices. I highly recommend them.

• N

  Neal O'Neill

  5.0

  My experience with SMI Mechanical was very good and I would recommend them to anyone who needs HVAC service or repair. The office manager, Jody, is very responsive and professional. Mike, the mechanic who installed the condensing unit and cooling coil, was professional and took great care to lay down drop cloths in the house so as not to track dirt into my home. Mike clearly explained the work that he was going to perform and answered every question that I had. I appreciated Jody's honesty and passing on a savings to me that she could have kept for additional profit. In September 2020 my AC was not cooling and SMI diagnosed the system and the cooling coil was leaking. The existing system was 15 years old and at the end of its useful life and replacement was the recommendation, which I agreed with that diagnosis. SMI provided me with a quote to replace the system at that time. I decided not to replace the system at that time because it was the end of the cooling season and I figured that I would wait to spend the money. As it got warmer this year I contacted Jody at SMI to provide me with an updated quote, as I assumed that the quote from September 2020 would no longer be valid, which is normal after 8 months. I anticipated that the quote would at least be the same but would most likely increase because of all of the supply chain issues and price increases related to COVID. To my surprise the quote was approximately 12% LOWER than the September 2020 quote. I called Jody to verify and make sure that there was nothing overlooked in her quote. Jody verified the quote was correct and explained to me that their price for that particular piece of equipment went down and they were passing that savings on to me. I greatly appreciated Jody honesty and passing that savings on to me. She could have just gave me the same quote as the September quote and I would not have questioned it. I HIGHLY recommend SMI Mechanical.

• C

  Cookie Miles

  5.0

  I am 78 and have used many repair/service people in the past. Michael was by far the best service person I have ever used!! He did major repairs and was competent in every aspect of his work. Jody(office manager) was more than fair in her repair estimates and charges. She is very personable and adds to this remarkable company. I will surely use them again and recommend them to my friends. Richard Miles - May 25, 2021

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