SERVPRO of Wood River Valley
Bell, Ketchum, ID

SERVPRO of Wood River Valley Reviews

4.5 stars based on 22 reviews

Featured Comments:

• R

  Richard Hocking

  5.0

  Servpro Twin Falls responded immediately when we had water damage from two water heaters. Leaks under tile floors were extensive, and the leaks from the tile also damaged under kitchen counters, walls, and part of our crawl space. David Ahrens told us the scope of work and made sure we got alternative housing during the worst of tile removal and drying out subfloor and moldy walls. David kept us fully informed day by day of progress. When we could come back in house he cleaned up the terrible dust and laid down protective sheet so we could walk without more dust coming up. He got his great plumber out to fit the new water heaters into the house better, and was very careful about water hookups, gas hookups and all that needed to be moved to pull up the tile and address the mold. Water damage was in the washer dryer closet, but also affected our crawl space, which he helped us reconfigure to have proper access to washer/dryer and crawl space. At the same time he lined up an amazing tile setter so that the floors could be replaced before Christmas: a scheduling feat during COVID and lots of other water damage claims going in. He and his staff and professionals are extremely courteous, attentive and very aware of how disturbing the damage and repair was to us, keeping us very well informed. They always followed through on their commitments. And, when delays occurred because of shipping problems, David always told us. The communication was first rate: bad news and good. We would use ServPro again and recommend them.

• K

  Kelly Choma

  5.0

  **FIVE STARS** I'm going to preface this review with the fact that I have used and been highly dissatisfied with two other local companies. If you are shopping for a water/mold mitigation company, don't mess around, hire these guys! An icedam during the ridiculous Sun Valley winter of 18-19 led us to hire ServPro. I'm not going to lie, I must have PTSD from previous experiences. As water dripped down my ceiling and walls, I felt hopeless. Time passed and I knew I needed to figure it out. 🤐 Dr. Google surprised me with ServPro's contact info and within hours, the owner, Luke arrived at my house to begin the process of saving my home and my sanity. Luke, Eric (manager), and the entire crew were professional, timely, and helpful. The extensive water/mold mitigation work they did on my home, with my contractor, and with my PITA insurance company was completely unmatched. Additionally, I'm an over-communicator of sorts, and each phone call was met with incredible customer service! At the end of the process, I'm happy to say that my home is water-damage free (you guys...it looks amazing!) and my sanity has been restored. Thank you team ServPro. You're the best!

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  Stefanie C., RN

  5.0

  Two thumbs up, and five gold stars, for the amazing team that completed work on a project in my apartment this afternoon. Two weeks post major surgery at a time when the last thing anyone wants are strangers traipsing through their home, the upstairs unit bathtub flooded through the ceiling fan down into my bathroom. The result, a ceiling that had to be torn apart and needed to dried thoroughly with the aid of a hurricane strength fan and a large dehumidifier (imagine sitting on the toilet trying to do your business while your hair is blowing as though you are participating in some crazy photo shoot while the internal temperature of the bathroom leaves you imagining you are in a Saharan desert) followed be subsequent repairs and repainting. This crew was phenomenal. I interacted with three individuals during this process, project managers Jason and Clayton in addition to Brandyn who completed the repairs and painting. I have never met service professionals as gifted at customer service as these three. The showed both myself and my visiting mother nothing but respect and patience (my mother asked no end of questions which Jason patiently answered). They were extremely knowledgeable, highly communicative, punctual and thorough. The work Brandyn completed on the bathroom ceiling was flawless. I also never hesitated to leave keys for them under the mat and entrust them to be in my space without my being there. Most appreciated throughout the process was the sense of humor and the ability to joke with them which made the entire experience as delightful as one could hope for under the circumstances. Thank you, Jason, Clayton and Brandyn, for a job well done!

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