SERVPRO of Spencer & Iowa Great Lakes
11th, Spencer, IA

SERVPRO of Spencer & Iowa Great Lakes Reviews

4.6 stars based on 49 reviews

Featured Comments:

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  LIS MOREAU

  5.0

  I couldn't have been more pleased by Ryan Brooks and his company. It's a scary thing to go through a fire, and since most people don't even think about it until it happens to them, it makes one a neophyte! Even during the pandemic, Ryan was able to hustle and get things done. The finished product is absolutely gorgeous. I will be adding pictures soon, as I just saw my new home today. I quickly left to go thank him, and shake his hand for being such a good guy! He helped me through such a difficult time. I simply must post photographs because it's a transformation that is amazing, and could not have been done by anyone but Ryan Brooks. He truly has the aesthetics, the vision, and the ability to see the final product: THEIR MOTTO IS: LIKE IT NEVER EVEN HAPPENED. I doubted this at first, but over time, as my home went from newly renovated, and nearly turn key- then after the fire, it was right down to the studs and concrete! I was devastated! I had an attachment to the home because I had recently purchased it from my mother's estate when she passed away. But thanks to a very kind and fair insurance adjuster, and the "take charge" attitude of Ryan Brooks, they had my back!!! I could not be more grateful. Thank you Ryan for your professionalism, and for the help provided by your lovely staff. The two men that came to clean up after the fire were fabulous. I just wanted to stand there and cry but, they helped me through those difficult days. They both had a really good sense of humor, and they made me laugh- which really helped! One of the men, his name was Matt, really earned my trust, because we found out we had so much in common... It's like I had known him for a million years, but I had never met him. That was a delightful experience. The other one had convinced me he was an expert in the makeup I had been using. He did this because they had to destroy that makeup. I asked him, "Do you have any idea how expensive that is?" And he said, "Oh yeah I sure do..." LoL 🤣 He went on and on before I realized they were teasing me. He knew I had been traumatized, so he took me under his wing. It was very cute, and I appreciated it. 🙏😇 Don't be afraid to contact Servpro for your "unfortunate disaster" needs! It really is a remarkable company that can put another's life back together. And in my case, they handed it back beyond my wildest expectations! Thank you SERVPRO! YOU'RE THE BEST! ❤️💯😇🏆🏅

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  smashand Grabb

  5.0

  I arranged to have my parents carpets cleaned in Spencer, and I’m down in Florida where customer service and job quality is generally so poor you regret every dollar spent. But Servpro of Spencer & Iowa were fantastic. They arrived on time, were courteous toward my parents who are elderly, did a fantastic job, billed me only after the job was complete and sent a hand written thank you card. I miss this sort of ethic and quality. Thank you for restoring my faith in humanity. Highly recommend 🌟

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  Tom Nelson

  5.0

  I have used Servpro for many years to clean carpets in my rentals as well as my own home and they have always done an excellent job, it is appreciated! January of 2019 I had a water line burst in a rental home. They came as soon as I called to clean up and also proceeded to handle the demolition and reconstruct all the damaged areas. Hired the subs for me as well. Also worked well with my insurance adjuster. It was as close to hands off as it could be. Did an excellent job and in a timely manner.

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  Response from the owner

  Tom, thank you so much for your review! We appreciate the opportunity to be able to work with you and your properties.

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