ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration
6th, Lincoln, NE

ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration Reviews

4.3 stars based on 32 reviews

Featured Comments:

• W

  Working Mule Transport Kirkland

  1.0

  Spent days without any results took them six months to send me a bill then threatened to put a lien on my property. in my opinion no one really knew what they were doing. Tried to talk to someone about my concerns afterward and was met with no response. I would never hire them again. Forgot to mention I had a lot of cleanup and floor refinishing from the marks their machines left.

• J

  Johnny Ace

  1.0

  Had water damage from a toilet issue. The same thing happened to some friends of ours around the same time actually. They used Yellow Van. Their experience went very well. All done within a week and they CLEANED up after their work was done. These guys took 3 weeks to determine if it was dry or not. Week three they started tearing our drywall. I never had the same people in my house. Over the three weeks they had fans owing through my house it was someone different each time doing the inspection. I got three different opinions. After the "work" was done. They were off the grid. My wife, insurance company, and myself called multiple times for an invoice. I had to call ServiceMasters 1800 number and complain to get my invoice so insurance could finish their end. Getting my invoice took almost 90 days. They never came back to clean the mess and clean off the walls like they said they would. Due to their lack of respect for a homeowners house my walls will need to be redone in a room as well. When I FINALLY got my invoice I had to laugh, It's almost exactly down to the penny of what my deductible is. Coincidence, I think not. Bottom line, I would avoid this company like the plague and go Yellow Van. I have used YV at my buisness for a sewer pipe that broke. They did a fantastic job at cleaning the mess and cleaning THEIR mess afterwards. I only used ServiceMaster because that's who my insurance recommended. To be fair, I don't fault the workers. They were primarily young adults just making a buck. The lack of follow through and communication with Jason, (assumed supervisor) was astounding. Do not use!

• R

  Ray Jeppesen

  1.0

  1 star only because you can't give a zero. Workmanship was poor. We had a water leak in our kitchen. In the process of drying it out I offered to remove cupboards and a shelving unit to inspect and get better airflow. Their employees told me that it would be alright without doing that. Well it wasn't. We ended up with mold in the cupboards and walls. My sheetrock had to be torn out and the insulation removed for mold remediation. I would not recommend them for water problems!!!! My opinion is that they are quite inept.

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  Response from the owner

  Dear Ray, From our records, we were not allowed to remove your cabinets without a structural engineer’s approval. We also worked with your insurance adjuster throughout the process to ensure it ran smoothly. We are sorry to hear this did not meet your expectations, but wish you the best of luck in having this resolved. Sincerely, ServiceMaster of Lancaster County

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