Service Specialties Inc.
Lee, Chantilly, VA

Service Specialties Inc. Reviews

4.9 stars based on 838 reviews

Featured Comments:

• K

  Kat Fries

  5.0

  We appreciate SSI & have been with them for almost two decade. Have had great experience with their teams for installation, maintenance & emergencies. We always receive top quality service from our favorite technician. He is always punctual, courteous & efficient! We highly recommend.

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  Response from the owner

  Hi, Kat! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Service Specialties Inc.! We look forward to serving you for many years to come!

• G

  GW Partners

  1.0

  Water heater was not working properly, so i called this company because they were listed on the manufacturer’s website. They were quick in making the reservation and dispatched someone the same day. I was told they are licensed with manufacturer and carry all parts and able to resolve the issue same day. So now the fun begins - the contractor shows up, and I take him down to the water heater. I had the valve turned off because the pilot kept on going off. He turned on the valve and tried to ignite. He kept on pushing the ignition button and after a few seconds came to conclusion that he’s unable to diagnose because the valve status light is not coming on. I noticed that he wasn’t following the directions to ignite and simply said it’s not working. Based on the year and model of water heater, recommended replacing the entire unit and gave me a quote of roughly $3500 for a 75 gal heater. While he was preparing the quote, I tried to ignite and it worked - the very first time because I followed the instructions by holding the on button for 60 seconds. Anyways, once it was on, he simple looked at the status light and then read the diagnosis labels on the heater and said that problem is with the valve and he doesn’t have it in stock. He then stepped out of the house to make a few calls, comes back and said they’ll need to order part from manufacturer and manufacturer will take 5 days to process and shipping will take another 5 days. Valve replacement would cost me $700 and insisted that I should replace the entire unit and he could get it in the same day. Soon after he left, they emailed me an invoice for this pathetic service along with order purchase documents. After the contractor left, I called the manufacturer myself and they said they can have the part shipped to me overnight. It costed me $200 for the part and I found a plumber to replace the valve for $150. So - in short what a rip off this company is. STAY AWAY!!! They simply wanted to take advantage of the situation because it’s winter and water heater is not working with kids around the house. I’m glad I didn’t use them.

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  Response from the owner

  Hello, GW Partners. Thank you for having Service Specialties out to check on your water heater valve. We do have some of the best technicians in the area, highly trained, licensed, and with years of experience. We are confident in your technician's ability to solve whatever plumbing issue you are experiencing. Your experienced technician knew that you had a bad gas valve without igniting the pilot. We do carry proper tools to check, repair, and replace most equipment; however, your water heater was older; therefore, those parts would have to be ordered. Actually, the tech felt that a more cost-efficient option would be to replace the unit. You can definitely purchase parts, materials, and tools yourself and potentially save money. With our parts and workmanship guarantee, we find many customers would rather leave this job to the pros. We are delighted that you were able to find someone to do the work that fits within your budget. We hope you call us again so that we may prove our value.

• T

  Thomas Taylor

  5.0

  Technician was on time, efficient, and professional. He installed an air scrubber device on the furnace, explained the function, made sure the owner was satisfied, and left no mess. Totally satisfied. Would highly recommend for all HVAC needs.

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  Response from the owner

  Thank you so much for the 5 star review! We love hearing feedback from our clients. Any future HVAC or plumbing needs you have we can definitely assist. Have a fantastic day and take care!

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