Service Pros Inc - Horn Lake
Dancy, Horn Lake, MS

Service Pros Inc - Horn Lake Reviews

4 stars based on 20 reviews

Featured Comments:

• S

  Sexxy K

  5.0

  Customer Service With The Office Staff, Professionalism & Quality Of Work From The Install Crew Was Great, They Went Above & Beyond To Meet Our Expectations. They showed much respect for our home while in and out completing the work. My Husband & I Were Satisfied With The Price & We Were Able To Finance With No Money Down. We Like This Company & Would Hire Them Again. Awesome…

• J

  Jason W

  1.0

  For warranty work they will rip you off. Our heating unit upstairs would not come on. American Warranty sent us to Service Pros Inc. They came out quickly and determined that the heater needed to be replaced. The technician was very courteous and professional. So far so good. They ordered another unit and we called back a couple days later to schedule the install day. Everything was great until they explained that there would be "modifications" needed that were not covered with the warranty. I asked how much and was told $900. So, I asked for a breakdown of what those costs covered. This is what I was told - $200 for gas line modification, $150 for drain line modification, $250 for the vent pipe, and $300 for sheet metal. When they arrived, they demanded that they be paid in full before even unloading the unit. I wrote a check figured I could just stop payment on it if there were any concerns. Once they completed the work, I was surprised to see that the collection pan and drain lines were not even touched. There's a $150 hit for nothing. The vent pipe was all original as well with the exception of about a 2' riser and a reducer to fit into the existing vent. At least something was done but I can't see $250 worth of work or materials. The gas line was actually modified. The pipe at the valve was removed and a flex tube was put in its place to connect to the unit. $200 worth of work? I doubt it. Then there's the $300 of sheet metal. I can't see all they did with that, so I'll just give them that one. Basically they were paid by the warranty company then charged me for the complete installation, double dipping all along the way. Again, the technicians that came out were great but the business practices of the company are sketchy at best. So, if you need warranty work done, ask for a different company or you'll be paying extra.

• J

  Justin Harber

  1.0

  The service technician that came out to the house was nice, but he wouldn't work on my toilet because I had already taken the fill valve, and flush valve out. It was a home warranty issue now and he wouldn't touch it. I asked to borrow his wrench and he refused that as well, although he still wanted $60 to tell me that. I called to ask for help and was told it would cost $100 to put it back together. Service Pro's were asked to cover the garbage disposal as well and he didn't look at that either. The first person I talked to on the phone at Service Pro's told me she didn't have time to explain and put me on hold. Very Pro!

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