Service Pro Plumbing Inc
1st, Vancouver, WA

Service Pro Plumbing Inc Reviews

4.9 stars based on 114 reviews

Featured Comments:

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  Anne Hunter

  5.0

  I called Service Pro for our spontaneous and simultaneously overflowing toilets & tub. They answered the phone when I called and arrived quickly. Cole was personable and persistent in resolving our problem (even when it wasn't resolving as anticipated after diagnosis). He got the job done, kept our space clean and even doubled checked our septic after resolving the clogged pipe just to make sure it wasn't a contributing factor that could cause future problems. I hope I don't need them again, but will surely call Service Pro for my plumbing needs.

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  Maria Limberg

  1.0

  I originally went with this company because of the 5 star ratings. Grant came out about a year ago and gave us a verbal estimate on our master bath. Further down the road we decided to change directions with the master bath - so I called in October 2021 to have him come out to give an estimate on now both the master and guest bath. He gave me a verbal over the phone estimate of roughly $2690 for both baths. They came out yesterday to first do only the guest bath. The job came to $3400 for only the guest when in October it was supposed to be $1300 roughly. When we called the next day to inquire of the large increase he stated his estimates are only good for 30 days - information that would have been useful when I set up the appointment. Lesson learned is to always have your estimate in writing and it should state how long that estimate is good for. I am highly disappointed and will not use him for our master. He could have at least offered to try to take something off but did not. $2k off is ridiculous - even if your estimates are good for 30 days (which should've been relayed).

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  Response from the owner

  Maria, Thanks for acknowledging our many 5-Star reviews and for choosing Service Pro Plumbing to assist with your bathroom remodel. We are sorry that you are disappointed with the final pricing of your bathroom project. As you recall, we started discussions about your bathroom a year ago and then you changed directions after we provided an initial estimate. When we next discussed your project we provided some rough pricing for what you verbally described over the phone and had also agreed to a scope of work. When we arrived onsite the project scope had changed yet again. The demolition and prep work you had us complete was outside of scope as you were going to complete this prior to us coming onsite but then decided to have us perform this work. We hope this helps refresh your memory of events.

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  Ginger Everhart

  5.0

  Highly recommend Service Pro Plumbing! The owner, Grant, was quick to respond and sent out a wonderful plumber named Luke. They were prompt, professional, courteous and fixed a problem we couldn't resolve on our own. Can't recommend them enough!

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  Response from the owner

  Thanks for the great 5-star review! We appreciate you taking the time to tell others about your experience.

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